11-12-2014 09:26 AM - edited 03-15-2019 06:03 AM
Hi
I need to save the caller dialing history into the variables in a script, so i add "Set Enterprise Call Info" to save before or after "Call Consult Transfer" to the destination, however, i can't find any records in the custom variable report, if the destination answered the call.
but if i use "Call Redirect", it works.
how can i realize it if i have to use "Call Consult Transfer"?
thx
11-12-2014 12:03 PM
During "Call Consult Transfer", I try to terminate(--Triggering Contact--) under the "Success", in order to validate "Set Enterprise Call Info", but it doesn't work.
11-12-2014 11:38 PM
Hi,
it's probably by design. If you do consult transfer, you basically create a new call. Yes, the initiator was UCCX but it looks like UCCX does not follow the call anymore after successful transfer.
Could you please explain why you need to use the consult transfer functionality? There might be a workaround to it.
G.
11-13-2014 06:31 AM
Hi Gergely
I need to trace the status of the destination when i transfer a call, if the destination does not answer, not only busy, then i will put this call into a queue. so i have to use "Call Consult Transfer".
Thanks for your answer!
02-12-2017 02:02 AM
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