09-26-2011 07:21 AM - edited 03-14-2019 08:37 AM
Hi All,
Would like to know if Cisco supervisor desktop can shows agent state as hold?
Issue is that even if the Agent placed the customer on hold, Supervisor desktop will show the Agent in talking state, which will give wrong perception to supervisor
IPCC Version: 7.0(1)
CAD Version: 7.0
CSD version: 7.0
Thanks,
San
Solved! Go to Solution.
09-26-2011 04:46 PM
Hi San,
Within CSD, the hold times are joined together with the average talk (Avg Talking) time of an agent.
So the CSD display will not show when an agents has placed a call on hold
You can find this information in the following document on page 30.
Please let me know if this information has helped you.
Danny
09-26-2011 04:46 PM
Hi San,
Within CSD, the hold times are joined together with the average talk (Avg Talking) time of an agent.
So the CSD display will not show when an agents has placed a call on hold
You can find this information in the following document on page 30.
Please let me know if this information has helped you.
Danny
09-27-2011 02:51 AM
Thanks a lot!!!
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