Dear Rohit,
When you transfer a call from CTI Toolkit, you will not get any wrap up data, since ICM will treat this call as an outbound call.
As per the AgentDeskSetting we dont have any option for wrap up like 'Required with wrap up data' for work mode on outgoing.
Choosing wrap up code for call disconnection available if we disconnect inbound call.
We have option known 'Required with wrapup data' for work mode on incoming.
So by default we cannot provide the wrap up data for transfer and out going calls.
But we can set wrap up timing from Agent desk setting.
Hope above will serve your purpose.
Regards,
Shalid K.C
