wrap up codes config

[Aman Soi]

Hi,

we need to configure wrap up codes in UCCX verion 9.0.2 . I logged in Cisco Desktop Administrator ----Cisco unified Presence Settings----WorkFlow Groups but do not get any ADD option to enter wrap up codes.

I refered the link but could not get the option.

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/cda85ccxug-cm.pdf

Please advise

regds,

aman

[Oleksii Stepanenko]

Hi, Aman

You could find how add wrapup codes in document on page 53 figure 20, 21. 

Just run Admin. than choose - Location -> call center1 -> Workflow Configuration -> Wrap up Data for global wrap-up list.

[Aman Soi]

Hi,

thanks for reply.

I followed the same link but how do I get this page.

regds,

aman

[Oleksii Stepanenko]

[Aman Soi]

that is what I am trying to ask,

I have logged in through Cisco Desktop Adminsitrator ---Cisco Unified Presence Settings -Work  Flow Groups but not getting the option to add.

regds,

aman

[Oleksii Stepanenko · Accepted solution]

It is 2 Desktop admin :) Web and app

download and install Cisco Unified CCX Desktop Suites from https://uccx/appadmin/Plugins?request_type=plugins

Than run Admin Desktop application.

[Aman Soi]

Hi ,

I would check and update you.

regds,

aman