Hello,I want to known if it's possible to have statistic from the personal line of a agent without use the CCDR statistic of CUCM.My customer have 2 lines (one IPCC and one personal)Thank you
Our agents are set up with an internal ACD DN that UCCX (5.0(2)) uses, and a DID that is used for non-ACD calls. Our call center is set up with auto answer. What happens is, an incoming call rings to the DID, the agent picks up. The ACD DN still show...
Integrating IPCCx 7.0(1) with CUCM 7.0 after initial configuration, reboot and initial re-login - an error message appears “The Cisco JTAPI Client versions are inconsistent..â€. I followed the instructions in the “Resynchronizing the Cisco JTAPI...
Guys, If I am going to just move the databases to a different server running the EXACT same version of ICM do I need to use EDMT? It has a new hostname, and it is different hardware, however its identical Versions... Any help as quick as possible...
All,I am test UCCX 502 and CCM 613. I try to configure a user in CCM and make it an agent. In the CCX doco, it stated that "Unified CCX Extension Radio button should be selected. However, I could not find this button in End User Configuration page. I...
Hi, I just got a .lic file from Cisco after I registered the PAK for the additional 10 seats. We currently have 15 seats. I added the license file using "Add License(s)" link in AppAdmin. It appears to have accepted the license file but when I click ...
Hi,I want to fetch the information from ICM about the number of calls dropped during the IVR playing and calls dropped during transfer from IVR to agent's IP Phone. How to fetch the same?
I am trying to get a call to transfer external form UCCX. I cannot figure out why it will not work. Since ther are no cti ports like in ccm what determins what calls the UCCX can make. I cannot figure out how to apply a cor list to it.
I have a department that runs the outbound dialer and after it finishes they print some reports. today the printer didn't print and they went ahead and ran another campaign, would the old campaing be placed somewhere or is it overwritten? I know th...
When I switch CRSSQL from Windows authentication to Mixed Mode authentication, users cannot log in Historical Reports Tools any more. It returns error:"Failed to login database. Ask your administrator to check the database user id and password that i...
Hello,I'm running UCCX Premium 5.0.2 and have a question about how to capture the calling party name info. When I use the "Get Call Contact Info" the attributes available do not include calling party name. I'm trying to capture the calling party nu...
Guys, ICM 7.2(5), CVP 4.0(2), 12.4(15)T8. Basically no call gets caller ID in CTIOS, the ANI table in TCD is also empty. Has anyone seen this or know any bugs around this? I have the same version's running at other customers and have no problems...
Hi,UCCX 5.0(2) with CUCM 6.1.2 enhanced.The incoming call comes to UCCX route-point, and one agent is ready to answer the call, the caller information (Calling ID) is correctly displayed on CAD desktop even the agent does not answer the call. However...
Hi,Just wanted to do check IPIVR 5.0 will work with CCM Cluster in HA(active-passive) mode.OR Instead of IPIVR I should have IPCCX to work with CCM in HA?Thanks
