10-23-2014 06:59 AM - edited 03-14-2019 02:01 PM
Hi Everyone
We are using ucce 8.5. Our agents are facing an issue i.e. when wrapup window appears, agent select a code and click apply button, the button doesn't works and it disappears after the configured time (we have configured that time to 10 sec).
Will appreciate suggestions/feedback from you guys.
Regards,
Muhammad Ahmad
10-23-2014 07:26 AM
Hi, can you tell us the name and version of the agent application, please.
G.
10-23-2014 08:06 AM
We are using CTIOS version 8.5.4
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