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Wrap-up window malfunctioning

muhammad ahmad
Beginner
Beginner

Hi Everyone

We are using ucce 8.5. Our agents are facing an issue i.e. when wrapup window appears, agent select a code and click apply button, the button doesn't works and it disappears after the configured time (we have configured that time to 10 sec).
Will appreciate suggestions/feedback from you guys.

Regards,

Muhammad Ahmad

2 REPLIES 2

Gergely Szabo
Advocate
Advocate

Hi, can you tell us the name and version of the agent application, please.

G.

We are using CTIOS version 8.5.4

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