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Write from one IVR to another IVR

Peter Gale
Level 1
Level 1

Hi Team

I'm writing a script that uploads a prompt to 2 different IVRs in an Enterprise 7.5(8) environment

I'm stuck with either the write step "Y:\\Prompts\specialPrompt.wav" (where Y is a shared drive on a different IVR) or the Upload Prompt step again using a shared drive to get a previously saved .wav file from a shared drive.

I've tried u"Y:\\....and "Y:'\\...but keep getting a 'cant find path error'

Uploading prompts works perfectly on both IVRs, even when calling each other, but I need to get the same .wav file on both hard disks....

We're using IVR 7.0(1)SR5 - I'm sure I've used this on older versions successfully in the past...any ideas?

regards to all

Peter

1 Accepted Solution

Accepted Solutions

Gergely Szabo
VIP Alumni
VIP Alumni

Hi,

I did a similar thing recently, using the full UNC path and it works nicely. Take a look at the screenshot.

Did you try to use the full UNC path?

G.

View solution in original post

3 Replies 3

Gergely Szabo
VIP Alumni
VIP Alumni

Hi,

I did a similar thing recently, using the full UNC path and it works nicely. Take a look at the screenshot.

Did you try to use the full UNC path?

G.

Perfect, thanks !

mhshahzad
Level 1
Level 1

Hello

Have someone tried to do this with IVR 8?