cisco lock

[amr-abdellatif89]

hey.

i need to know how can i lock my username for a time more than a month from my access not managerial access? 

[jchopp]

Hello,

Thank you for reaching out with your inquiry today!

It appears that your question is not related to CX Cloud. Therefore, I would recommend opening a TAC case to receive the best answer for your query. I hope this guidance is helpful.

Should you have any more questions or require additional clarification, please don't hesitate to ask. If the information I've provided has helped resolve your inquiry, please consider marking it as "Accepted as Solution."

Thank you again for your inquiry. Have a fantastic day!

[amr-abdellatif89]

how can i open another one? can u help me with that

[amr-abdellatif89]

where is the  TAC case  section how can i make it_

[jchopp]

Hey!  My apologies I was out of office this past week.  I've listed instructions below on how you may open a TAC case. 

• Visit the Cisco Support website at http://www.cisco.com/c/en/us/support/index.html
• If you don't already have one, create a Cisco account.
• Log in to your Cisco account.
• Navigate to the "Support" section and select "Open a Case".
• You may need to enter your service contract information if it's not already associated with your account.
• Fill out the form with the details of your issue, providing as much information as possible to ensure prompt and accurate assistance.
• Submit the form to create your TAC case.

I hope that this is helpful!  

[amr-abdellatif89]

?how can i get my service contract information

[jchopp]

I would engage your Cisco Account team (Account Manager, Sales Specialist, etc.) in order to acquire this information, I hope this helps! 

[amr-abdellatif89]

is there anyway to make aux stuck to not change my lock from settings or to make calls not landed? to be ready without taking calls 

[jofrumki]

HI @amr-abdellatif89 
I'm not sure this community is supporting the technology you're referring to here. Can you provide the name of the application you're using as your questions don't seem related to CX Cloud.

Thanks

[amr-abdellatif89]

cisco jabber

[amr-abdellatif89]

cisco jabber

[jofrumki]

Thank you @amr-abdellatif89 for the update. Please post your question to the community below, I believe they will be able to assist you better.
https://community.cisco.com/t5/collaboration-applications/bd-p/discussions-collaboration-apps 

[jofrumki]

Hello @amr-abdellatif89 

I believe you would be best served by reaching out to the web-help@cisco.com mailer. They can handle requests regarding your profile and account within Cisco.

Thank you