Your organization’s Account Administrator for CX Cloud can now activate your Cisco IQ account. Cisco IQ is our new AI-powered interface designed to help your team move from reactive support to a more proactive model, offering improved asset visibilit...
Forum Posts
Resolved! Partner User and Partner Admin
I'm googling for a document/checklist of what exactly a "Partner User" role and a "Partner Admin" have access to in customer's CX coud. I don't want a brief description. We need to discuss with our customer's what role should be given to who. Right n...
Resolved! Licenses and telemetry for CC appliance
I have 2 questions: 1- Why is the license tab in the 360 view for any asset is always blocked out? Is license telemetry available or not? 2- Is it possible to get telemetry for the actual Catalyst Center appliance? I mean bugs and advisories related ...
Hello everyone, I have identified the vulnerability CVE-2023-51385 on a Cisco Nexus 9K 9504, and after checking the Cisco website, I could not find a recommended NX-OS version to address this issue. Could you please advise which NX-OS version I shoul...
Resolved! Unable to Ping CX Cloud Agent
I am trying to ping the CX Cloud Agent for troubleshooting, but I am not receiving any response. I read online that some users also cannot ping the agent. Could someone confirm if the CX Cloud Agent is supposed to respond to ICMP ping requests?
I am having difficulty associating telephony equipment (Cisco IP Phone 7800 Series, Cisco IP Phone 8800 Series and Cisco Unified SIP phone 3900 Series) does the CX support these equipment?
Hello there, We have some customers that would like to access CX Portal with a group user and for this reason they can't use a MFA. They want to share a unique user to all team members. Is it posible to access CX Cloud without MFA?
I am a developer at NTT Data Germany and need access to the Cisco Support APIs. At the moment, my permissions are not sufficient for the API Console. Who can grant me access?Regards [email protected]
I have another cx cloud question, in regards to meraki dashboards. I did read over the meraki article on how to integrate, seems simple enough with only one org. There are many companies under the umbrella now, and i am an admin in multiple orgs now....
I have finally gotten around to creating the CX cloud account. That seemed to be painless enough. I added our CSPC as a data source.It was showing first collection pending. I did a manual collection (I've always done manual, i do not have a schedule ...
Hi there, Is it possible to access the client's E-learnings with the partner's access granted by the client? Or can only the client see the E-learnings that he has available? Regards
Brand new 2.4.1 agent VM. Status in CX Cloud portal is running. I added our Catalyst Center to the agent. After 2 hours Catalyst Center status remains "Unknown". When running cli commands debug-cxcli agent checkControllerReachability or cxcli agent m...
Resolved! Removing CX Agent
Hi there, Is it possible to remove a CX Agent at Data Source page? The virtual machine is already deleted but we would like to remove it from Data Source page at CX Cloud portal (snapshot down below). Best regards
Resolved! CX Agent discovering via IP ranges
Can you only add ranges one at a time? With CSPC, we were able to add as many as 500 at once via the XML API console script. I've yet to see a way to do this via CX. I have many customers with over 100 ranges, what's the best method for discovering...
I received the notification that SNTC will be replaced by CX Agent. I can access the CX Cloud portal, but receive the notification that I do not have sufficient access rights and I need to contact my company's CX Cloud Super Admin. There is no link...
Resolved! CX Cloud Registration
Hi there, I'm trying to register at http://cx.cisco.com/activate but I'm facing the message: "Account Creation Not Allowed - You do not have sufficient access to create a CX Cloud account. If you are using a public email domain, try using your compan...
