I am having difficulty associating telephony equipment (Cisco IP Phone 7800 Series, Cisco IP Phone 8800 Series and Cisco Unified SIP phone 3900 Series) does the CX support these equipment?
Forum Posts
Hello there, We have some customers that would like to access CX Portal with a group user and for this reason they can't use a MFA. They want to share a unique user to all team members. Is it posible to access CX Cloud without MFA?
I am a developer at NTT Data Germany and need access to the Cisco Support APIs. At the moment, my permissions are not sufficient for the API Console. Who can grant me access?Regards harald.glaeser@global.ntt
I have another cx cloud question, in regards to meraki dashboards. I did read over the meraki article on how to integrate, seems simple enough with only one org. There are many companies under the umbrella now, and i am an admin in multiple orgs now....
I have finally gotten around to creating the CX cloud account. That seemed to be painless enough. I added our CSPC as a data source.It was showing first collection pending. I did a manual collection (I've always done manual, i do not have a schedule ...
Hi there, Is it possible to access the client's E-learnings with the partner's access granted by the client? Or can only the client see the E-learnings that he has available? Regards
Brand new 2.4.1 agent VM. Status in CX Cloud portal is running. I added our Catalyst Center to the agent. After 2 hours Catalyst Center status remains "Unknown". When running cli commands debug-cxcli agent checkControllerReachability or cxcli agent m...
Resolved! Removing CX Agent
Hi there, Is it possible to remove a CX Agent at Data Source page? The virtual machine is already deleted but we would like to remove it from Data Source page at CX Cloud portal (snapshot down below). Best regards
Resolved! CX Agent discovering via IP ranges
Can you only add ranges one at a time? With CSPC, we were able to add as many as 500 at once via the XML API console script. I've yet to see a way to do this via CX. I have many customers with over 100 ranges, what's the best method for discovering...
I received the notification that SNTC will be replaced by CX Agent. I can access the CX Cloud portal, but receive the notification that I do not have sufficient access rights and I need to contact my company's CX Cloud Super Admin. There is no link...
Resolved! CX Cloud Registration
Hi there, I'm trying to register at http://cx.cisco.com/activate but I'm facing the message: "Account Creation Not Allowed - You do not have sufficient access to create a CX Cloud account. If you are using a public email domain, try using your compan...
*If we want telemetry for firewalls, ISE, AMP and other security products, do we import them directly into CX agent? Or is there another recommended method? Is there any documentation for this? *Does telemetry work for non Cisco devices?
How can I view all services contracts of a customer? Is CX Cloud can help me ? If so, what kind of permissions or procedures should have been taken to get access and view these contracts?
Resolved! From SNTC (CSPC) to CX Cloud - Questions
Hi there, I’ve been reading the official documents about the transitioning from SNTC to CX Cloud and I think a few things need to be clarified. Can you help, please? 1 – Can customers who only have Smartnet/Solution Support contracts, without Success...
We had a big issue today with Cisco CX cloud agent, first it decided to scan device ahead of time and It’s started at 4PM instead of the scheduled 12am EST.Then we immediately noticed OSPF flaps on most of our Cisco ASR-920 routers running 17.09.04.W...
