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Hello,We are encountering an issue with a specific supervisor in UCCX when attempting to perform silent monitoring. The Finesse API is returning the following error:FinesseController::MakeSilentMonitorCallCommand FailedCisco TAC has reviewed the UCCX...
This document was generated from CDN thread Created by: Grant Bagdasarian on 24-06-2013 07:24:12 AM Hello,Using Cisco 3925 - IOSVersion 15.2(3)T. No CVP. VoiceXML applications are registered on incoming dial-peers.I'm receiving an error for the follo...
Description:I want to open or embed my custom application i Frame inside Cisco Finesse. I am looking for guidance on how to configure it so that the application loads properly within the Finesse interface.Specifically, I would like to understand:How ...
Dear Cisco Community,I hope you are doing well.I am currently working on a Cisco Room Kit EQ deployment and would like to implement custom controls on the touch panel using UI Extensions and macros. I would appreciate your guidance and best practices...
We are considering their SupportHub product and have the requirement to link incoming calls to their interface to retrieve caller details and history. I am told that their Contact API - Get endpoint will provide that functionality but we will need to...
Assume I'm a beginner with a lab that I have full control over.I'm looking for instructions on how to configure AuthService to do "Token Validation" using any old OIDC IdP rather than Webex/CI Token Validation.My goal is to be able to get a BroadWork...
I have don't quite a bit research and didn't seem to find a perfect answer. It's a simple task for RTMT to find the number of registered phones in a cluster. Not so simple from application perspective. Method 1: Use Risport70 API (https://develope...
I am currently using Postman to test permission and codes for CUCM 14 perfmonservice request. I will eventually move them to Zabbix.I sometime get 200 OK and sometime get 403 forbidden. I haven't found a pattern to it. The account I am using has all ...
For some reason I can't get the RONA UCCE ADS Timer to kick in for IP originated, but CVP RNA Timer though forces the agent to status Not Ready. Router Requery enabled for Skill Groups and PQ's.RONA Timer Config:UCCE Agent Desktop Setting (ADS) = 10 ...
All said in title basically. I tried different accounts, orgs, both custom service apps and the default 3rd party ones. Almost every time im getting this error: Referrer: Control Hub notification toaster-links Browser URL: https://admin.webex.com/a...
A customer of ours is not able to receive live transcriptions of their calls in our integration. We were able to pin-point the error source to our connection to the Serving API.We received network logs from the customer as well as our own integration...
Finesse gadgets related to parameters defined in the desktop layout XML. Based on our understanding, access to the layout XML is protected by authentication and cannot be accessed by unauthenticated users. The questions is: If a gadget URL includes p...
Why does a website loaded through an iframe in Cisco Finesse take longer to load compared to when it is opened in a new tab? Is this behavior expected, or are there any settings or configurations in Cisco Finesse that could affect the iframe ...
I would like to open a case regarding Secure Logging behavior on Voice Element (Digits).In our call flow, customers input their full card number (e.g., 123456789).We have enabled Secure Logging on the Voice Element – Digits to prevent sensitive infor...
