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Important Announcements

Cisco Secure Email Add-Ins No Longer Supported on Microsoft Outlook 2019

This is to inform you that, effective October 14, 2025, Microsoft Outlook 2019 is no longer supported for the Secure Email Encryption Service Add-In and Secure Email Submission Add-In.

To continue using these Add-Ins, we recommend upgrading to Microsoft 365. Starting October 2025, download and install the new manifest for:

- Secure Email Encryption Service Add-In from the CRES Admin Dashboard

- Secure Email Submission Add-In from the Cisco Software Download Portal

After downloading the manifests, follow the instructions provided in the Submission and Encryption Add-In guides. For more information, see: Cisco Email Encryption - End-User Guides.

TLS 1.0/1.1 Deprecation from AsyncOS for Secure Email Gateway, Starting version 16.5

We would like to inform you that starting with the AsyncOS 16.5 release, TLS versions 1.0 and 1.1 will no longer be available as configuration options in both the CLI and GUI.

To ensure secure email delivery and receipt, you should use TLS versions 1.2 and 1.3. These versions can be configured via the sslconfig CLI command or through the System Administration > SSL Configuration menu in the user interface.

For detailed instructions on updating TLS versions, please refer to the “System Administration” section of the User Guide for AsyncOS 16.0.x for Cisco Secure Email Gateway.

 

Forum Posts

  Important: Migrate from Secure Email Virtual C100V Models to Avoid McAfee-Related Issues Dear Valued Customer, We are reaching out to ensure your Cisco Secure Email environment continues to operate at optimal performance and reliability. As worklo...

dmccabej by Cisco Employee
  • 880 Views
  • 2 replies
  • 0 Helpful votes

Can someone please explain what feature keys are? I cannot seem to find any info on this topic except on how to install them. I am curious to know what they are and what they are used for. Thank you.

Hello all, i have a message filter set which allows only a max amount of mails in a time space and if they are more - then they are send to a quarantine. It works fine.. But now it exists a new mail-server for special messages only outgoing to world ...

Occasionally we see emails going out to various domains that sit in the delivery queue for hours. The mail_logs show only "queued for delivery", smtp_debug shows no attempt to deliver and the system log doesn't show any DNS errors.  Where else should...

macklinmc by Level 1
  • 5407 Views
  • 6 replies
  • 0 Helpful votes

So, I was told a while ago that if we make a whitelist and add servers, and set a SBRS score, that if either hit it would work. We also have a blacklist that a server with -10 to -3 will get the connection dropped but I noticed it was not hitting whe...

This has been asked before and I cant see a single answer to this n the forums so time to ask again. How do you find out why YOUR ip address is blocked? There must be some feed back loop to let ISPs know what the problem is otherwise it cant be remed...

oitconz by Level 1
  • 4818 Views
  • 5 replies
  • 0 Helpful votes

Hi Good People,Currently we are running standalone cisco ESA(300 v) with AsyncOS version  13.0.5-007. We want to upgrade to 15.0.0-104 version. As per my knowledge we can go directly from 13.0.5-007 to 15.0.0-104. But my question is whether we need t...

King_1988 by Level 1
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  • 3 replies
  • 0 Helpful votes

I am creating a dictionary list with several domains that I would like to block. This is an example of how i'm trying to add them in: *.example.comI would like to block any domains that end with .example.com. (ie: free.example.com, test.example.com, ...

Hi All,Need an help regarding attached logs as im getting message deliver but there's one line TLS FAILED ERROR 32 (BROKEN PIPE). What could be the reason.

sv7 by Level 3
  • 2005 Views
  • 3 replies
  • 0 Helpful votes

Folks,I run a global online community and we are finding some of our users are not getting emails, this seems to only be happening when the recipient is using Ciscos Secure Email Gateway solution. I have submitted a sample of our emails to the not_ad...

AllenS81 by Level 1
  • 2620 Views
  • 8 replies
  • 0 Helpful votes