Incoming calling numbers get added with +1 or + based on their calling party numbering type. Then the phones were applied with calling party transformation pattern. So the display of the phone would localize the number to 10 digits only but the directories will show up with +1/+ followed by calling #.
This setup works fine when we call directly to a phone from outside. However, if the call has to be transferred to AA in unity con or to UCCX and then delivered to a phone, the localization does not happen. Meaning the phone display shows all numbers along with +1 (which is not the expected behavior) as if the calling party transformation pattern isn’t matching.
chekc the CSS of the UCCX and AA
- option#1 what you can do it instead of leting the UCCX/AA accessign the internal phones directly mkae it to go to a tranlsation patren first and in that translation pattren transform the number to the format you want
- option#2 is have a transformation on the phone level which dose the localization if the number comes as +1 while it is a local call same idea when you have it on the GW level but this is on the phone level however this will be showing the localized number during ringing phase if the call is missed it iwll be shown as +1
first how do you apply the globalization and localization to the numbers ? on the GW level ? or in CUCM in the GW settings ?
and where do you localize the number ?
and which CUCM version are you using
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this is also for your information of how to have the Transformation/localization to work on the phone level no matter if the call coming from the GW or the UCCX ( caling number )
On the GW page half way down you see a section for Incoming number prefix for each type Subscriber, National, International and Unknown
Create a pattern based upon the Incoming number view via DEBUG ISDN Q931
So if your area code is say 212 and if national number come in without the leading digit 1 and local are 7 digits long then
Now calls will be seen on the phones as the +1212-local and National , + for international
Best to separate out the PT and CSS for XFORMS and normal PSTN access
Create a new PT called PT-SITENAME or AREA CODE -XFORM-ANI
CSS called CSS-XFORM-SITENAME or AREA CODE -XFORM-ANI - Can assign it to the users phone- be aware of any tick box referencing the DP or to the Device Pool
Go to Transformation>>>Calling Transformations ( INBOUND TO THE USER,PHONE)
For local calls i.e 1212
Partition- PT-SITENAME or AREA CODE -XFROM-IN
The above capture will capture calls, ANI being delivered to the phone. If you transfer or you dial TEHO you need extra setting on the Calling Transformation but the above is the basics
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Thanks for the reply. Globalization is applies at gw level. Localization is on device pool. Cucm version 8.0. I have it configured the way you said. Separate pt and CSS. Also as I said this works if we call directly. Only the issue is when it goes through uccx or unity con. Even the device pool of uccx cti ports/vm ports are applies with calling party transformation CSS with no luck. I believe this is a restriction/limitation of Cucm. Can someone confirm this is working when call goes thru unity or uccx?
well i believe this issue is happening becuase once the cal reached UCCX then get transferred to an IP phone the calling number will be considered the UCCX port and the redirected/transferred number will be the original PSTN calling number and thats why the transformation is not getting applied
Did you configure a calling party xformation pattern? In this pattern you should strip off the +..This pattern should only be reachable by the calling party device css on the phone or the calling party device css on the device pool
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