2801 upgrade to 2901, CME and CUE no voicemail

[MarkhamBledsoe]

We recently replaced our 2801 with a 2901.  Phones can make and receive calls but voicemail does not work.  Trying to transfer a call to voicemail drops the call.  Large parts of the 2801 config were applied to the 2901.

CUE has been installed.  We can access the GUI for CUE.  From the cli of CUE (service-module ism0/0 session), I can see the usernames and phone extensions which match the ephone-dns in CME.  

Dialing 1999 (voicemail), from one of the phones, just gives a busy tone.  I have call-forward busy and call-forward noan removed so that the call does not disconnect when dialing and extension.

[Rob Huffman]

Hi there,

Can you please post the results of;

CUE# show license status application

Cheers!

Rob

[MarkhamBledsoe]

A-CUCME#A-CUCME# show license status a
icemail disabled, ivr session
eds available ports (10)
r enabled: 10 sessions
A-CUCME#
A-CUCME# sh run | begin ivr

[MarkhamBledsoe]

PWA-CUCME#
PWA-CUCME# show license status application
voicemail disabled, ivr session quantity (10) is equal to or exceeds available ports (10)
ivr enabled: 10 sessions
PWA-CUCME#
PWA-CUCME# sh run | begin ivr
PWA-CUCME#

[Rob Huffman]

Hi there,

The problem here, I believe, is that the IVR sessions = 10 is chewing up all the available Ports (= 10) so you would want to set the IVR sessions to something like 0 or 2 max

Here's an excerpt from an excellent doc;

Common error message:

CUE8-0-1# show license status application

voicemail disabled, ivr session quantity (8) is equal to or exceeds

available ports (8)

ivr enabled: 8 sessions

IVR sessions reduce the number of sessions available for VM.

VM Sessions = Ports minus IVR Sessions.

If Ports = 8 and IVR Sessions = 8 then VM Sessions = 0

Majority of the users do not use IVR features so you may not install and/or activate an IVR license.

CUE# license activate ?

  ivr               Activate IVR feature license

  ports             Activate CUE/IVR ports license

  voicemail         Activate CUE voicemail feature license

Please issue 'license activate ivr sessions N' where N should be 0, 2,

or 4 or 6 so that voicemail will get 8-N sessions, then issue 'reload'.

From;

https://communities.cisco.com/docs/DOC-17720

Cheers!

Rob