8831 on a CUCME

[steven.wilson]

I upgraded a CUCME to 10.5 to allow 8831s to be used on it.

I have run into a software problem with the phones, it that as I was doing it remotely I didn't see the label on the botom of the phones listing the minimum software revision so I loaded and served out 9.3.3.5
I now need to re-upgrde the phones to 10.3.1 to get them working.

I editted the lines on the CUCME but the phones won't download the files. Do I need to delete the VOICE REGISTERGLOBAL lines and re-insert them on the CUCME to get the phones to download the files that are available via TFTP.

!
voice register pool-type  8831
 xml-config maxNumCalls 2
 xml-config busyTrigger 1
 xml-config custom sshAccess 0
 phoneload-support
 num-lines 2
 description Cisco SIP Phone 8831.
 reference-pooltype 6921
!
voice register global
 mode  cme
 source-address 172.21.138.10 port 5060
 max-dn 10
 max-pool 10
 load 8831 sip8831.9-3-3-TO-10-3-1.loads
 authenticate register
 tftp-path flash:
 file text
 create profile sync 0060183722218222
!
voice register dn  7
 number 2390
 name Board Room
 label Board Room 2390
!
voice register dn  8
 number 2391
 name Balvennie Room
 label Balvennie Room 2391
!
voice register dn  9
 number 2392
 name Glefiddich Room
 label Glenfiddich Room 2392
!
voice register pool  7
 busy-trigger-per-button 1
 id mac AC44.F214.3336
 type 8831
 number 1 dn 7
 dtmf-relay sip-kpml
 codec g711ulaw
!
voice register pool  8
 busy-trigger-per-button 1
 id mac AC44.F213.EE11
 type 8831
 number 1 dn 8
 dtmf-relay sip-kpml
 codec g711ulaw
!
voice register pool  9
 busy-trigger-per-button 1
 id mac AC44.F213.FC2E
 type 8831
 number 1 dn 9
 dtmf-relay sip-kpml
 codec g711ulaw
!

[Deepak Rawat · Accepted solution]

https://supportforums.cisco.com/discussion/12749351/cisco-8831-firmware-upgrade

Regards

Deepak

[steven.wilson]

That thread is for a Callmanager, I have a Callmanager Express. I understand the firmware upgrade needs the interim version. I'm confused about the cli commands on the Callmanager Express

[Deepak Rawat · Accepted solution]

Yeah I know that is a CM thread. The idea was to give you the information about the interim upgrade which is required in order to reach 10-3-1-16.

You will need to use the load command with exact name of FW under voice register global, rest remains the same as you normally do for FW upgrade

Regards

Deepak

[Rob Huffman · Accepted solution]

Hi Steve,

I believe you would need;

Router(config-register-global;)# create profile

From;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmefiles.html#pgfId-1023156

Cheers!

Rob

[steven.wilson]

Thanks Rob,

That's the conformation that I was looking for. People were suggesting create config files in the Telephony system part of the configuration, but that didn't work.

I'll be trying again on Monday, wish me luck.

[Rob Huffman · Accepted solution]

Hi Steve,

Best of luck with this change! Just to verify you downloaded the "v2" version of the zip files;

cmterm-8831-sip.9-3-3-TO-10-3-1-v2.zip

Cheers!

Rob