01-29-2016 08:49 AM - edited 03-17-2019 05:40 AM
We recently replaced our 2801 with a 2901. Phones can make and receive calls but voicemail does not work. Trying to transfer a call to voicemail drops the call. Large parts of the 2801 config were applied to the 2901.
CUE has been installed. We can access the GUI for CUE. From the cli of CUE (service-module ism0/0 session), I can see the usernames and phone extensions which match the ephone-dns in CME.
Dialing 1999 (voicemail), from one of the phones, just gives a busy tone. I have call-forward busy and call-forward noan removed so that the call does not disconnect when dialing and extension.
01-29-2016 10:19 AM
Hi there,
Can you please post the results of;
CUE# show license status application
Cheers!
Rob
01-29-2016 11:25 AM
A-CUCME#A-CUCME# show license status a
icemail disabled, ivr session
eds available ports (10)
r enabled: 10 sessions
A-CUCME#
A-CUCME# sh run | begin ivr
01-29-2016 11:28 AM
PWA-CUCME#
PWA-CUCME# show license status application
voicemail disabled, ivr session quantity (10) is equal to or exceeds available ports (10)
ivr enabled: 10 sessions
PWA-CUCME#
PWA-CUCME# sh run | begin ivr
PWA-CUCME#
01-29-2016 11:30 AM
Hi there,
The problem here, I believe, is that the IVR sessions = 10 is chewing up all the available Ports (= 10) so you would want to set the IVR sessions to something like 0 or 2 max
Here's an excerpt from an excellent doc;
Common error message:
CUE8-0-1# show license status application
voicemail disabled, ivr session quantity (8) is equal to or exceeds
available ports (8)
ivr enabled: 8 sessions
IVR sessions reduce the number of sessions available for VM.
VM Sessions = Ports minus IVR Sessions.
If Ports = 8 and IVR Sessions = 8 then VM Sessions = 0
Majority of the users do not use IVR features so you may not install and/or activate an IVR license.
CUE# license activate ?
ivr Activate IVR feature license
ports Activate CUE/IVR ports license
voicemail Activate CUE voicemail feature license
Please issue 'license activate ivr sessions N' where N should be 0, 2,
or 4 or 6 so that voicemail will get 8-N sessions, then issue 'reload'.
From;
https://communities.cisco.com/docs/DOC-17720
Cheers!
Rob
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