7.1.5 drf restore fails

[gene]

I am trying to do a restore to a lab machine in preperation for an upgrade. I have done a drf backup on the production box and I have loaded the lab machine with the same version, hostname, domain, and IP address. When I try and to the drf restore I get the following error.

ERROR: At least one of the servers which was requested to be restored is not connected: publisher_name_here. This may be due to Master or Local Agent being down., Restore Completed...    

The server that it says is not connected is the publisher. This is the only server I chose to restore. Why will it not restore???            

[Terry Cheema]

The lab server needs to have same details, in addition to what you have mentioned - admin, application and security credentials etc. need to match with the prod cucm. If thats all good you can check the Cisco DRF Master and local services on your lab server and make sure they are running. You can try restarting these services if already running and then try again. Worst case - you can try rebooting the lab server.

Terry

Sent from Cisco Technical Support iPhone App

[Aman Soi]

Hi,

How many servers in cluster do u have in production?

Secondly,please also check  whether Call Manager service is running in LAB Publisher.

regds,

aman

[Vadym Maliarov]

Please send the followng outputs from PUB CLI (from both lab and production)

run sql select * from ProcessNode

show tech network host

utils service list

Vadym

[gene]

Ok I have checked and all the users and passwords are the same but it still failes. Here is the information requested. Also since I am just wanting to restore the publisher the subcribers should not have to be online correct?

admin:run sql select * from ProcessNode

pkid                                 name               mac systemnode description isactive nodeid tknodeusage ipv6name

==================================== ================== === ========== =========== ======== ====== =========== ========

00000000-1111-0000-0000-000000000000 EnterpriseWideData     t                      t        1      1

ff7fe4f7-a657-4805-add5-88a5f59f01df phgfieldpubl01         f                      t        2      0

admin:

admin:show tech network hosts

-------------------- show platform network --------------------

/etc/hosts File:

#This file was generated by the /etc/hosts cluster manager.

#It is automatically updated as nodes are added, changed, removed from the cluster.

127.0.0.1 localhost

::1 localhost

10.75.60.10 phgfieldpubl01.ground.xxxxx.com phgfieldpubl01

admin: utils service list

Requesting service status, please wait...

System SSH [STARTED]

Cluster Manager [STARTED]

Service Manager is running

Getting list of all services

>> Return code = 0

A Cisco DB[STARTED]

A Cisco DB Replicator[STARTED]

Cisco AMC Service[STARTED]

Cisco AXL Web Service[STARTED]

Cisco Audit Event Service[STARTED]

Cisco Bulk Provisioning Service[STARTED]

Cisco CAR Scheduler[STARTED]

Cisco CAR Web Service[STARTED]

Cisco CDP[STARTED]

Cisco CDP Agent[STARTED]

Cisco CDR Agent[STARTED]

Cisco CDR Repository Manager[STARTED]

Cisco CTIManager[STARTED]

Cisco CTL Provider[STARTED]

Cisco CallManager[STARTED]

Cisco CallManager Admin[STARTED]

Cisco CallManager Attendant Console Server[STARTED]

Cisco CallManager Cisco IP Phone Services[STARTED]

Cisco CallManager Personal Directory[STARTED]

Cisco CallManager SNMP Service[STARTED]

Cisco CallManager Serviceability[STARTED]

Cisco CallManager Serviceability RTMT[STARTED]

Cisco Certificate Authority Proxy Function[STARTED]

Cisco Certificate Expiry Monitor[STARTED]

Cisco DHCP Monitor Service[STARTED]

Cisco DRF Local[STARTED]

Cisco DRF Master[STARTED]

Cisco Database Layer Monitor[STARTED]

Cisco Dialed Number Analyzer[STARTED]

Cisco DirSync[STARTED]

Cisco Extended Functions[STARTED]

Cisco Extension Mobility[STARTED]

Cisco Extension Mobility Application[STARTED]

Cisco IP Manager Assistant[STARTED]

Cisco IP Voice Media Streaming App[STARTED]

Cisco License Manager[STARTED]

Cisco Log Partition Monitoring Tool[STARTED]

Cisco Messaging Interface[STOPPED]  Component is not running

Cisco RIS Data Collector[STARTED]

Cisco RTMT Reporter Servlet[STARTED]

Cisco SOAP - CDRonDemand Service[STARTED]

Cisco Serviceability Reporter[STARTED]

Cisco Syslog Agent[STARTED]

Cisco TAPS Service[STARTED]

Cisco Tftp[STARTED]

Cisco Tomcat[STARTED]

Cisco Tomcat Stats Servlet[STARTED]

Cisco Trace Collection Service[STARTED]

Cisco Trace Collection Servlet[STARTED]

Cisco UXL Web Service[STARTED]

Cisco Unified Mobile Voice Access Service[STARTED]

Cisco WebDialer Web Service[STARTED]

Host Resources Agent[STARTED]

MIB2 Agent[STARTED]

Native Agent Adapter[STARTED]

SNMP Master Agent[STARTED]

SOAP -Log Collection APIs[STARTED]

SOAP -Performance Monitoring APIs[STARTED]

SOAP -Real-Time Service APIs[STARTED]

System Application Agent[STARTED]

Primary Node =true

admin:

[Aman Soi]

Hi,

When u took the backup , were DNS servers reachable/available .

Now, when u are restoring , are DNS servers reachable.

regds,

aman

[gene]

Yes this is the case. Will that cause the restore to fail?

[Vadym Maliarov]

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/drs/7_1_2/drsag712.html#wp75681

Note Before you restore a cluster, make sure that all nodes in the cluster are up and communicating with the first node. You must carry out a fresh install for the nodes that are down or not communicating with first node at the time of the restore.

Note You can restore the whole cluster as a single operation after you rebuild the publisher server and the subscriber servers, or to revert to a known good configuration. You do not need to restore the first node and the subsequent nodes in two separate operations.

[Vadym Maliarov]

I can't find the output from the "live" CUCM?

Did you follow the guide mentioned above?

How many servers do live CUCM have?

[gene]

Sorry here is the info from the live server. I do not care about the subcribers. I plan to do a fresh install of those as the document says. Thanks

Last login: Fri Jun 28 16:34:09 2013

Command Line Interface is starting up, please wait ...

   Welcome to the Platform Command Line Interface

admin:run sql select * from process node

The specified table (process) is not in the database.

admin:run sql select * from ProcessNode

pkid                                 name               mac systemnode description                    isactive nodeid tknodeusage ipv6name

==================================== ================== === ========== ============================== ======== ====== =========== ========

00000000-1111-0000-0000-000000000000 EnterpriseWideData     t                                         t        1      1                   

0d08c732-58ee-43aa-9d4c-4691ada69acf 10.75.60.10            f          pghfieldpubl01 - Publisher     t        2      0                   

1e9fe4f9-4108-2d19-2908-81b2db64b1b5 10.75.60.11            f          pghfieldsubl01 - Subscriber #1 t        3      1                   

a5926985-dd89-46a0-1e94-68313676f949 10.75.60.12            f          pghfieldsubl02 - Subscriber #2 t        4      1                   

admin:show tech network host

Executed command unsuccessfully

Incomplete command entered

admin:show tech net

admin:show tech network hosts

-------------------- show platform network --------------------

/etc/hosts File:

#This file was generated by the /etc/hosts cluster manager.

#It is automatically updated as nodes are added, changed, removed from the cluster.

127.0.0.1 localhost

::1 localhost

10.75.60.10 pghfieldpubl01.ground.xxxxx.com pghfieldpubl01

10.75.60.12 pghfieldsubl02.ground.xxxxx.com pghfieldsubl02

10.75.60.11 pghfieldsubl01.ground.xxxxx.com pghfieldsubl01

admin:utils service list

Requesting service status, please wait...

System SSH [STARTED]

Cluster Manager [STARTED]

Service Manager is running

Getting list of all services

>> Return code = 0

A Cisco DB[STARTED]

A Cisco DB Replicator[STARTED]

Cisco AMC Service[STARTED]

Cisco AXL Web Service[STARTED]

Cisco Audit Event Service[STARTED]

Cisco Bulk Provisioning Service[STARTED]

Cisco CAR Scheduler[STARTED]

Cisco CAR Web Service[STARTED]

Cisco CDP[STARTED]

Cisco CDP Agent[STARTED]

Cisco CDR Agent[STARTED]

Cisco CDR Repository Manager[STARTED]

Cisco CTIManager[STARTED]

Cisco CTL Provider[STARTED]

Cisco CallManager[STARTED]

Cisco CallManager Admin[STARTED]

Cisco CallManager Cisco IP Phone Services[STARTED]

Cisco CallManager Personal Directory[STARTED]

Cisco CallManager SNMP Service[STARTED]

Cisco CallManager Serviceability[STARTED]

Cisco CallManager Serviceability RTMT[STARTED]

Cisco Certificate Authority Proxy Function[STARTED]

Cisco Certificate Expiry Monitor[STARTED]

Cisco DRF Local[STARTED]

Cisco DRF Master[STARTED]

Cisco Database Layer Monitor[STARTED]

Cisco Dialed Number Analyzer[STARTED]

Cisco DirSync[STARTED]

Cisco Extended Functions[STARTED]

Cisco Extension Mobility Application[STARTED]

Cisco IP Voice Media Streaming App[STARTED]

Cisco License Manager[STARTED]

Cisco Log Partition Monitoring Tool[STARTED]

Cisco RIS Data Collector[STARTED]

Cisco RTMT Reporter Servlet[STARTED]

Cisco SOAP - CDRonDemand Service[STARTED]

Cisco Serviceability Reporter[STARTED]

Cisco Syslog Agent[STARTED]

Cisco Tftp[STARTED]

Cisco Tomcat[STARTED]

Cisco Tomcat Stats Servlet[STARTED]

Cisco Trace Collection Service[STARTED]

Cisco Trace Collection Servlet[STARTED]

Cisco WebDialer Web Service[STARTED]

Host Resources Agent[STARTED]

MIB2 Agent[STARTED]

Native Agent Adapter[STARTED]

SNMP Master Agent[STARTED]

SOAP -Log Collection APIs[STARTED]

SOAP -Performance Monitoring APIs[STARTED]

SOAP -Real-Time Service APIs[STARTED]

System Application Agent[STARTED]

Cisco CallManager Attendant Console Server[STOPPED]  Service Not Activated

Cisco DHCP Monitor Service[STOPPED]  Service Not Activated

Cisco Extension Mobility[STOPPED]  Service Not Activated

Cisco IP Manager Assistant[STOPPED]  Service Not Activated

Cisco Messaging Interface[STOPPED]  Service Not Activated

Cisco TAPS Service[STOPPED]  Service Not Activated

Cisco UXL Web Service[STOPPED]  Service Not Activated

Cisco Unified Mobile Voice Access Service[STOPPED]  Service Not Activated

Primary Node =true

admin:

[Vadym Maliarov]

You have to install all servers as mentioned in the document. Otherwise it will fail

Please check DRS guide.

[Aman Soi]

Hi Gene,

I am in SYNC with Vadym(+5).

Please install all the servers which were in production for  successful establishing LAB and then,restoring.

regds,

aman