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7925G Redialing drops first digit

chris.brunt
Level 1
Level 1

I have an irritating issue with 7925G phones registered to CUCM 7.1.3.30000-1

When you dial for an outside line we have a route pattern set for 9.@ to use the PSTN gateway

So users dial 901234567890 and it dials fine. Although after it starts dialing you do see the 9 dropped on the display.

If you then redial by pressing the green phone button on the 7925G which brings up the last dialled calls list (with no 9 in the number) if you press it again to dial. It calls our operator which is on 0.

This issue does not happen on 6921, 7942, 7945, 7975 i have connected to the same CM. They retain the 9 in the dialled number list.

3 Replies 3

Tapan Dutt
Cisco Employee
Cisco Employee

Interesting!

Never heard of it before! will need more information.

Does a TAC case work for you?

Tapan

appserv
Level 1
Level 1

Did you ever figure this out? I've got the same issue but with 7921. CCM 7.1.5 and running theklatest firmware on the 7921.

No it's still unresolved. I have not got round to logging a TAC case yet.