7937 Firmware - Failed to Apply

[James Burns]

Hi,

Have just uploaded the latest version of Cisco 7937 firmware. Our Call Manager is version 7.1.3 and I uploaded

cmterm-7937-1-4-4-SCCP.cop.sgn.

I uploaded the file to both of the tftp servers on our Call Manager cluster and restarted the service on both. System confirmed the service restart was successful.

I then attempted to apply the firmware to one of our 7937 phones however this failed. I updated the Phone Load Name field with app37sccp.1-4-4-0 followed by save, apply config and reset. Firmware failed to upload and phone remained with the default firmware version.

Any ideas what I might have missed? Thank you for any information you can provide. 

James            

[Chris Deren]

I would suggest looking at the phone console log for clues. Browse to the IP address of the phone and find console logs which should tell you what happened.

Chris

[James Burns]

Thanks for the tip. Looked at the log file and found the following

"[10-24]15:47:52.036|fxmMg|4|00|Failed downloading tftp://10.134.157.101/apps37sccp.1-4-4-0.bin, FXM: Unknown, CURL: TFTP: File Not Found"

Therefore it is not seeing the actual apps37sccp.1-4-4-0.bin file within the cop.sgn file that I uploaded. I can see from the text it tries the secondary tftp server but receives the same response.

[Ayodeji Okanlawon]

What is the version your 7937 are running currently?

If your  7937G is running firmware release 1.2.1 or earlier, upgrade to firmware release 1.3(2) before upgrading to firmware release 1.4(4).

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[James Burns]

Default firmware is 1.3.4. Thanks for the quick response