7941 issue

[snzeadibe]

kindly help. this urgent. i cant view extension mobility service and local directory on all; the 7941 phones on the network

[Chad Stachowicz]

Did it ever work? The service is generally pointed towards a single call manager. Are you sure a call manager isn't dead? :)

Chad

[allan.thomas]

It would seem that you are relient on DNS? Have you configured your EM Service URL using a hostname? and also have your left your Enterprise parameters for the directories as hostname?

If so, you have two options ensure that your IP Phone are configures with DNS in order to resolve the IP address, if the host is already added to you Domain of course.

Alternatively configure the enterprise parameter for directories with the IP address of CallManger host and change the EM url with the same IP address.

Hope this helps.

[paolo bevilacqua]

Are you using CM or CME? Please be more specific when asking questions, as this is a profession forum, not a psychic's parlor.

[snzeadibe]

its call manager express(CME), the CME is up and in production all the other phones have the EM and directory features except the 7941 phones.when you click on the service button on the 7941, it does not have the extension mobility like wise if you click on the directory buton, it does not have local directory

thanks

[paolo bevilacqua]

Please confirm exact IOS use (complete output of show version) and phone FW, that is accessed by "device status". Also, sometime the phones get corrupted and you need to reset reset them.

[k_vishwesh]

Can you paste the CME configuration.

-vishwesh

[snzeadibe]

THE IOS ON THE CME IS 12.4(15)XZ on cisco 2851 router.

BELOW IS THE CONFIG ON THE ROUTER

NOTE THAT I LOADED ALL THE FIRMWARE THAT CAME WITH THE IMAGE ON THE FLASH

THANKS YOUR RESPONSE WILL BE GREATLY APPRECIATED

[k_vishwesh]

Hi,

Seems that the EM configuration is missing.Here is the link to configure EM in CME.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmemobl.html#wp1141004

If you are using SIP image on 7941 then EM will not be supported.

Also verify the IOS compatibility with CME.

-Vishwesh

[snzeadibe]

Thanks

but what do you think about the local directory not showing on the 7941

[paolo bevilacqua]

As mentioned above, when this happens you have to reset the phone. Possibly, upgrading to a newer FW can fix the issue permanently.

[snzeadibe]

Thank you so far. will let you know how it goes later today.

[snzeadibe]

after configuring EM and reseting the phones still cant get the local directory and extension mobility features.

[paolo bevilacqua]

Do you have "ip http server" configured in the router ?

[snzeadibe]

yes i have it configured on the CME