7945 - can't enable Headset Hookswitch Control on Phone

[Kynan Hynes]

Hi

Need some help....  I've enabled the Headset Hookswitch Control on CUCM for a cisco ip phone 7945.  it says it is enabled and it successfully reboots the phone.  But when I check the phone Device Configuration - Media Configuarion  it shows disabled.  Trying to setup a plantronics cs350 witn a cisco ip 7945.

tx

[Chris Deren]

Are you asking about  "Wireless Headset Hookswitch Control"?

When you say "Device configuration - media configuration" what page are you exactly referring to?

Chris

[Rob Huffman]

Hi Kynan,

So, from CUCM admin  Device>Phone you set the Wireless Headset Hookswitch

Control >Enabled>Save>Apply

Then when you check via the phone it still shows disabled?

If so, can you please provide the CUCM and 7945 Firmware versions

Cheers!

Rob

"Why not help one another on the way" - Bob Marley

[nkozlowski]

I am having the exact same issue. Never saw an answer for this.

Fimware version:

SCCP45.9-2-3s

System version: 8.6.2.22900-9

Ideas?

[dmosher35]

I too am having the same issue.

System version: 9.1.2.10000-28

SCCP45.9-2-1S

[Rob Huffman]

Hi there,

Did you check out this bug that seems to apply to 7945's with

the firmware you are running;

Reset of phone makes the plantronics headset not to work

CSCuc34084

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

[dmosher35]

The issue we are having is that even though you set the phone for Wireless Headset Hookswitch Control Enable the phone will actually not set to enable when you check it under Device Config>Media Config.

Wireless Headset Hookswitch Control is still set disabled.

[dmosher35]

OK. I fixed it.

1. Set the phone for Wireless Headset Hookswitch Control "Enable" on the device page, Save>Apply Config

2. Factory Reset the phone

When the phone came back from factory reset it now shows under Device Configuration>Media configuration>Headset Hookswitch Control- Enabled

So looks like a Factory Reset does the trick.

[kurfuerst]

Thanks a lot for this trick!