Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
430
Views
0
Helpful
1
Replies

7961 not recording missed calls.

dianearsenault
Level 1
Level 1

‎11-28-2018 10:10 AM - edited ‎03-17-2019 01:46 PM

Some people suggest updating the firmware but I don't know how.

Labels:
0 Helpful
1 Reply 1

George Sotiropoulos
Cisco Employee
Cisco Employee

‎11-28-2018 10:23 AM

Hello,

 

Please use the following procedure:

 

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/213288-upgrade-ip-phone-firmware-individually.html

 

Additionally, please check the "Forwarded Call Information Display on Device"

 

Hope this works for you

G

 

 

Please Rate Posts (by clicking on Star) and/or Mark Solutions as Accepted, when applies
0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents