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7961 not recording missed calls.

dianearsenault
Beginner
Beginner

Some people suggest updating the firmware but I don't know how.

1 Reply 1

George Sotiropoulos
Cisco Employee
Cisco Employee

Hello,

 

Please use the following procedure:

 

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/213288-upgrade-ip-phone-firmware-individually.html

 

Additionally, please check the "Forwarded Call Information Display on Device"

 

Hope this works for you

G

 

 

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