7961 phone stuck with the speaker light on

[jfaaborg]

help!  I have a 7961 that powers up (flashes all lights) then squences the headset,mute, and power then a green light stays on the power. I have tried holding down the "#" key for a few minutes but still nothing happens past the three lights squencing. I connected the phone directly to my laptop running wireshark and there is no activity on the wire. I also tried my phone console cable and I am getting nothing.

[dan.letkeman]

Yes, I did find that field notice as well, and they will NOT honor warranty on this if you don't have a support contract.

Dan.

[Claudio Quiroz Cabello]

Hi Friends,

I have a similar issue with the Cisco 7970 phone (seeing attached picture). After doing factory reset, the phone just doesnt´work and not booting. It gets stuck with the green lights in sequencing, that's the way reason it´s impossible to do an upgrade. The phone is completely dead and the workaround is Request Return Material Authorization (RMA) product through normal service support channels.

Regards,

Claudio Quiroz Cabello

South America