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7962G Factory Reset Kills Access to Settings

James Tanner
Level 1
Level 1

‎11-13-2012 10:52 AM - edited ‎03-16-2019 02:10 PM

                  Hello

I have asked this and looked for answers and can not get either.

I have factory reset these phones and every time I do one, the Phone goes to upgrading then to the Cisco screen and recycles back.  All the functions

fail and I cannot reset/reconfigure anything.  Does anyone have the correct answer for fixing this or am I SOL?

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2 Replies 2

Thai Huynh
Level 1
Level 1

‎11-13-2012 11:33 AM

Hi, You need to reload the firmware to the ip phone via tftp server. Hope that help.

Sent from Cisco Technical Support iPhone App

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barry
Level 7
Level 7

‎11-13-2012 11:51 AM

Hi James

I don't think your "search" button is working very well. There are probably hundreds of posts on this forum covering this issue.

Here's one example

https://supportforums.cisco.com/message/1172332#1172332

Barry Hesk

Intrinsic Network Solutions

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