03-23-2015 08:57 AM - edited 03-17-2019 02:25 AM
We are using the 8841 phones and according to the end user guide, we should have 3 MWI notifications: light on the handset, red box on the line, and indicator on the session keys on the right side of the phone. I'm getting 2 out of 3...I'm missing the red box next to the line. I see a red box inside the line screen with a 1, but i think thats just the missed calls not for voicemail. We are using 10.5 for CM and Unity
Look for a solid red light on your handset.
You can set up the visual message waiting lamp using the Self Care Portal.
Look for a colored box beside the line button.
The colored background indicates that there are new voice messages and the number of missed calls and voice mail messages displays in the box.
03-24-2015 08:08 PM
The red box is total notifications, regardless of type (e.g. missed call, voicemail, etc). From the guide you linked to: "The colored background indicates that there are new voice messages and the number of missed calls and voice mail messages displays in the box."
It then provides a breakdown of on the right side session buttons.
03-25-2015 05:58 AM
I thought so too, but when I call an extension using the *xxxx pattern for direct to voicemail, the line does not get the red box inside the line. I only get the handset light and session key indicator.
This wouldn't be a problem on primary lines but on secondary lines folks are missing that they have voicemail.
I was expecting the red box to look like the attached, which is from a 8945 phone
06-17-2015 02:40 PM
Did you ever find the correct answer?
I can only get the light to work, I never get the prompt
Is this a limit for these phones?
I have cucm 10.5.2, and I tried a couple different loads on the phone.
09-17-2016 11:40 PM
8800 series phones currently do not provide anything when MWI 'Prompt' is enabled for a line. This is effectively a loss of functionality when compared to 7900, 8900 or 9900 series phones. It is called out in bug CSCuu44261, where BU-DE says 'works at intended' which IMHO is bogus.
09-17-2016 11:39 PM
8800 series phones currently do not provide anything when MWI 'Prompt' is enabled for a line. This is effectively a loss of functionality when compared to 7900, 8900 or 9900 series phones. It is called out in bug CSCuu44261, where BU-DE says 'works at intended' which IMHO is bogus.
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