8831 conference phone - No join softkey in connected state

[majeed002]

In 8831 conference phone, I have two connected calls - 1 on hold and another connected.  I want to create conference using these calls.  In other model phones, I can use join/conference softkey to convert these individual calls in to a conference call.  But in 8831 conference phone, there is no join softkey to merge the calls.  Also, when I press conference button, it gives a dial-tone instead of showing the list of active calls.  

I could see that the softkey template has no impact on 8831 softkey configuration.  Is there any way to achieve this.

[Deepak Mehta]

One thing that i am aware of is 8831 doesn't support join softkey.That said , i haven't tested any other way of getting around this.thanks

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8831/9_3_3/english/adminguide/CS38_BK_A8C4AC51_00_adminguide-8831/CS38_BK_A8C4AC51_00_adminguide-8831_chapter_0101.html#CS38_TP_SA33519E_00

[Nadeem Ahmed]

Hello Majeed

8831 does not support Join as a softkey feature, check the link below

 http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8831/9_3_3/english/adminguide/CS38_BK_A8C4AC51_00_adminguide-8831/CS38_BK_A8C4AC51_00_adminguide-8831_chapter_0101.html#CS38_TK_S8F9C89F_00

Please check the below how to accomplish your requirement

 http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8831/9_3_3/english/quick_start/quick_start_8831.pdf

Join: From a connected call, press Conference and then press Calls to view a call list for join.

Br,

Nadeem Ahmed

[majeed002]

Thanks Nadeem.  Yes, I did gone through this document.  As mentioned in my original post, when I press the conference button with two active calls in 8831 (one on hold & one on connected state),  I am getting a dial-tone instead of showing the list of active calls.  Why is it not showing the list of active calls.

[Deepak Rawat · Accepted solution]

Can you check if  you have below parameter is set to True

CUCM - Service Parameters - Advanced Ad Hoc Conference Enabled

Rest is the same as suggested by Nadeem:

Join  --  From a connected call,  press  Conference and then  press  Calls  to view a call  list for join.

And I want to add that this feature will not be available if you have two on-hold calls.You should have one active call at least.

Regards

Deepak

[Rob Huffman]

Hi Majeed,

In addition to the great info from my friends Deepak M., Nadeem & Deepak R. you may be hitting this bug on the 8831. It details a similar call setup as to what you are attempting and relates to firmware 10-3-1 and 9-3-2;

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCug20247

Can't conf another conference via Calls softkey

CSCug20247

Symptom:
Unable to complete a conference call on an 8831.

Conditions:
Reproduce steps:
1. Make CP-8831 phone has a 3-way conference.
2. Place a new call to CP-8831, CP-8831 answer.
3. Now CP-8831 screen focus on the new call.
4. Press the conference softkey.
5. Press the calls softkey.
6. Highlight the 3-way conference and press conference softkey.
7. Conference can't complete.

Workaround:
Joining a basic existing call into conference works well. Consult conference call feature works well as well.

[Anil Sharma]

hello Team,

Can I actually update the Soft key template for 8831 phones ?
Seems Soft Key Template has no effect on 8831 phones and seems is of no Use, is this correct statement ?