8841 activation code

[Coeurjoli_Martinez]

We have a user that has a working 8841localy in the office.  The user took that phone home with her to work from home.  The phone is now sitting a connecting screen.  Typically the 8841 should ask for an activation code, we enter our domain and it loads the configs.  We have an expressway and the remote phones connect through a VPN.  How can we get to the activations code menu?

[Roger Kallberg · Accepted solution]

Have a look at this guide for how to reset the service mode on the phone.

https://community.cisco.com/t5/collaboration-voice-and-video/ip-phone-78xx-88xx-not-prompting-mra-login-screen/ta-p/3162705

You also need to create a activation code on the device configuration in CUCM, if not done already.

[Coeurjoli_Martinez]

That was exactly what I was looking for. It worked and phone is now registered.

thanks again.

[Roger Kallberg]

Glad to hear that you got it to work.