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8941 phones not registering

richb1971
Level 4
Level 4

We have 8941 SCCP phones that do not re-register if a PC/Laptop is connected to phone and we shut/no shut the Cisco switchport. The phone loses its default gateway and cant register.

 

Weird. Any one seen before?


Rich

3 Replies 3

Manish Gogna
Cisco Employee
Cisco Employee

Hi Rich,

Is the 'Auto Port negotiation" setting enabled on the phone on cucm admin page. If yes, try disabling it and check if the issue still persists.

HTH

Manish

Hi Manish,

 

Already disabled :(

 

The phone re-registers if I clear DHCP binding! Far from ideal. Whats preventing it from re-registering?

Rich

Bug!

Symptom:
From the phone go to Settings > Administrator Settings > Reset Settings > Network Settings > RESET > then the phone will release its IP Address, perform a DHCP Discover > receive and Offer > then do a DHCP Request > for which it receives a DHCP Ack but does not take the IP, it will just stay unregistered and trying to get an IP.

8945 dhcp renewal stalls due to buffer size limitation - CSCuh56919