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8945 Auto Reg upgrades firmware, then unprovisioned w/o a DN

rcrumm_2
Explorer
Explorer

HI,

I am running CUCM 10.5.2 and have an issue with Brand New 8945 phones ending up unprovisioned after they upgrade firmware.

They should get a phone number assigned from a range through AR. I checked and there are available AR numbers as well.

This was working two weeks ago.

Thanks,

Randall

1 Reply 1

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Try to configure them manually and see if the same happens, if it doesn't, probably there's an issue with auto-registration.

If you face the same issue, it might be related to the phone FW.

And I have to ask, exactly how did you checked there were AR numbers available???

HTH

java

if this helps, please rate
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