8961 Sip phone doesnt play a dial tone

[raviah1107]

                   Hello All

I am having an issue with an 8961 SIP  ip phone which is working fine but when user lifts the handset , there is no dial tone.

Any known reason for that ..

All suggestions welcome.

Thanks.

[Leo Salcie Tejeda]

Hi Ravl,

Are you sure the phone is registered? If you press a line key did you hear the dial tone? 

Go to CUCM Admin > Device > Phone > Phone Configuration > look for parameter: Auto Line Select. Se it to ENABLE.

Regards

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[raviah1107]

Hello Leo

yes the phone is registered and user  can make outgoing calls and receive incoming calls.

the strange thing here only is that no dial tone after lifting the handset.

Rgds

[Leo Salcie Tejeda]

Go to CUCM Admin > Device > Phone > Phone Configuration > look for parameter:

Auto Line Select. Set it to ENABLE.

Always Use Prime Line. Set it to ON

Please remember to rate useful posts clicking on the stars below.
Favor calificar todos las respuestas útiles.
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