988 CUCM route pattern

[bstrubeTD3]

With the introduction of the 988 Suicide Hotline, I need to make sure that my Cisco phones can call this. I need to set up the Route Partition in CUCM 11.5 and on my 4331/4351 ISRs.  I think I have the ISR config figured out but I need help with the route partition because I am getting the Message "Your call cannot be...."

THis is my ISR config for the 988

voice translation-rule 2
rule 1 /^[2-9]11$/ /\0/
rule 2 /^\+1\(480.+\)/ /\1/
rule 3 /^\+1\(602.+\)/ /\1/
rule 4 /^\+1\(623.+\)/ /\1/
rule 5 /^\+\(1.+\)/ /\1/
rule 6 /^\+\([^1].+\)/ /011\1/
rule 7 /^[2-9]88$/ /\0/

voice translation-rule 4
rule 2 /^[2-9]..[2-9]......$/ /4807307108/
rule 3 /^....$/ /4807307108/
rule 4 /^$/ /4807307108/
!

voice translation-profile OUTBOUND_SUICIDE_HOTLINE_MASK
translate calling 4
translate called 2

dial-peer voice 118 pots
trunkgroup pots
description Outgoing Suicide Hotline
translation-profile outgoing OUTBOUND_SUICIDE_HOTLINE_MASK
preference 1
destination-pattern 9988
clid network-number 4807307497
forward-digits 3

So what do I need to do with CUCM and the Route Partition?

[Roger Kallberg]

I assume that you already have a route pattern for 911, with this the easiest thing would be to make a copy of that and change the match pattern to 988. That should basically be it.

[Roger Kallberg]

Apart from this why do you need to have all those translation rules for called number of all you match on the dial peer is 9988 as the called number? Most of them can never be matched.

[TechLvr]

@bstrubeTD3 

I agree with Roger. You don't need all those translation rules on dial peer 118. 

I suggest you make the changes below on your Gateway/CUCM. 

voice translation-profile OUTBOUND_SUICIDE_HOTLINE_MASK
translate calling 4
(Remove translate called 2)

dial-peer voice 118 pots
trunkgroup pots
description Outgoing Suicide Hotline
translation-profile outgoing OUTBOUND_SUICIDE_HOTLINE_MASK
preference 1
destination-pattern 988 
clid network-number 4807307497
forward-digits 3

In CUCM, make sure your route pattern is set to just 988.
Now, some users may decide to dial the hotline as 9988. To account for this method of dialing, create a translation pattern to translate to translate 9988 to just 988. The CSS of this TP should be able to reach the 988 route pattern.