06-29-2021 02:05 PM - edited 06-29-2021 02:14 PM
Cisco 9951 phone is not registering with cme 9.1. When I run debug ccsip messages, I am getting below errors
Received:
REGISTER sip:10.20.1.1 SIP/2.0
Via: SIP/2.0/UDP 10.20.1.95:5060;branch=z9hG4bK2bc83d5c
From: <sip:4500@10.20.1.1>;tag=64e9502f6135003a16f1c46d-6ebdacec
To: <sip:4500@10.20.1.1>
Call-ID: 64e9502f-61350022-76a7b59a-6b29b67c@10.20.1.95
Max-Forwards: 70
Date: Fri, 01 Jan 1982 01:24:36 GMT
CSeq: 127 REGISTER
User-Agent: Cisco-CP9951/9.3.2
Contact: <sip:560A550-5A1@10.20.1.95:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-64e9502f6135>";+u.sip!devicename.ccm.cisco.com="SEP64E9502F6135";+u.sip!model.ccm.cisco.com="537";video
Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-6.0.0,X-cisco-xsi-8.0.1
Content-Length: 0
Reason: SIP;cause=200;text="cisco-alarm:14 Name=SEP64E9502F6135 ActiveLoad=sip9951.9-3-2-10.loads InactiveLoad= Last=cm-closed-tcp"
Expires: 3600
007892: *Jun 29 20:01:21.209: //3249/89453B1A937D/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 10.20.1.95:5060;branch=z9hG4bK2bc83d5c
From: <sip:4500@10.20.1.1>;tag=64e9502f6135003a16f1c46d-6ebdacec
To: <sip:4500@10.20.1.1>;tag=5A41B8C-BEA
Date: Tue, 29 Jun 2021 20:01:21 GMT
Call-ID: 64e9502f-61350022-76a7b59a-6b29b67c@10.20.1.95
Server: Cisco-SIPGateway/IOS-15.2.4.M4
CSeq: 127 REGISTER
WWW-Authenticate: Digest realm="all",nonce="532880E400906927",algorithm=MD5,qop="auth"
Content-Length: 0
In debug ccsip events and errors, getting below messages
07898: *Jun 29 20:06:35.357: //3255/56FE05029383/SIP/Event/sact_idle_new_message_register:
ccsip_api_register_ind return value : SIP_SUCCESS
007899: *Jun 29 20:06:35.357: //-1/xxxxxxxxxxxx/SIP/Error/ccsip_reg_search_call_id_table:
No entry found in sipCallID Table
007900: *Jun 29 20:06:35.357: //-1/xxxxxxxxxxxx/SIP/Error/sipSPI_validate_own_ip_addr:
ReqLine IP addr does not match with host IP addr
007901: *Jun 29 20:06:35.357: //3255/56FE05029383/SIP/Error/ccsip_spi_register_incoming_registration:
Registration Authorization failed with authorization header=
007902: *Jun 29 20:06:35.357: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_REGISTER_RESP
007903: *Jun 29 20:06:35.357: //-1/xxxxxxxxxxxx/SIP/Error/sipSPI_ipip_PassthruContentContainerFreeHelper:
Null ContentQ - Exit
007904: *Jun 29 20:07:07.357: //-1/xxxxxxxxxxxx/SIP/Error/sipConnectionManagerUnregisterCtxtInConnection:
Could not find conn holder for addr=10.20.1.95
007905: *Jun 29 20:07:10.973: //3257/6C3932699385/SIP/Event/sact_idle_new_message_register:
ccsip_api_register_ind return value : SIP_SUCCESS
007906: *Jun 29 20:07:10.973: //-1/xxxxxxxxxxxx/SIP/Error/ccsip_reg_search_call_id_table:
No entry found in sipCallID Table
007907: *Jun 29 20:07:10.973: //-1/xxxxxxxxxxxx/SIP/Error/sipSPI_validate_own_ip_addr:
ReqLine IP addr does not match with host IP addr
007908: *Jun 29 20:07:10.973: //3257/6C3932699385/SIP/Error/ccsip_spi_register_incoming_registration:
Registration Authorization failed with authorization header=
007909: *Jun 29 20:07:10.973: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_REGISTER_RESP
007910: *Jun 29 20:07:10.973: //-1/xxxxxxxxxxxx/SIP/Error/sipSPI_ipip_PassthruContentContainerFreeHelper:
Null ContentQ - Exit
007911: *Jun 29 20:07:42.973: //-1/xxxxxxxxxxxx/SIP/Error/sipConnectionManagerUnregisterCtxtInConnection:
Could not find conn holder for addr=10.20.1.95
SCCP phones working fine and we have only few 9951 phones. So I am not sure if it issue with 9951 phone or with sip config. Below is SIP config in cme
voice register global
mode cme
source-address 10.20.1.1 port 5060
max-dn 15
max-pool 10
load 9951 sip9951.9-1-1SR1.loads
authenticate register
authenticate realm all
time-format 24
date-format D/M/Y
tftp-path flash:
create profile sync 0089890462651025
camera
video
!
voice register dn 6
number 4500
!
voice register pool 2
id mac 64E9.502F.6135
type 9951
number 1 dn 6
username 4500 password 1234
!
Please help in resolving this issue.
06-29-2021 09:38 PM
You can try the below. if the phone and CME is on the same subnet there is no need to use authentication. Remove the authentication command from global and user name/password from pool .
voice service voip
sip
registrar server
voice register global
mode cme
source-address 10.10.10.10 port 5060
timeouts interdigit 5
max-dn 100
max-pool 100
timezone 34
date-format D/M/Y
tftp-path flash:
voice register dn 1
number 8410
name Jawaid
voice register pool 1
busy-trigger-per-button 2
id mac 5067.AEE3.866B
type 7841
number 1 dn 1
cor incoming GSM default
dtmf-relay rtp-nte sip-kpml
06-30-2021 09:20 AM - edited 06-30-2021 09:21 AM
I have tried removing authentication. In that phone shows registered on cme but on physical phone does not show extension number. In debug logs I get error as show below
Sent:
SIP/2.0 500 Internal Server Error
Via: SIP/2.0/UDP 10.20.1.55:5060;branch=z9hG4bK7452de75
From: <sip:4000@10.20.1.1>;tag=64e9502f619d006b39ac9eb0-799a0646
To: <sip:4000@10.20.1.1>;tag=A356AC-1610
Date: Mon, 28 Jun 2021 20:42:24 GMT
Call-ID: 64e9502f-619d0042-75def6e0-0e5a0e04@10.20.1.55
Server: Cisco-SIPGateway/IOS-15.2.4.M4
CSeq: 117 REGISTER
Content-Length: 0
06-30-2021 10:02 AM
Could you please share your complete config ?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide