9971, 8945, 7960 - Control Remotely and Take Screenshots for Training

[mickyjune26]

We are creating training materials users who are in another state.  I don't have their phones models at my location.  How can I control their phone remotely and then take screenshots of their display remotely?  I'd like to paste the phone display screenshots on a picture of the phone in the training course.  When they click on the picture of the phone in the course, then the display will change to correspond with what was just pressed.

Is there a way to control the phone and grab the display screenshots I need to create the online course?

[Gordon Ross]

http://www.uplinx.com/phonecontrol.htm

https://supportforums.cisco.com/docs/DOC-11888

GTG

Please rate all helpful posts.

[vikas-wankhede]

HI,

Can anyone help me with below thing.

1) How to register the soft client like

a) UPLINX Remote Phone Control

I have followed the configuration mentioned in the links below

http://blog.ine.com/...remote-control/

but still the phone is not getting registered with CME.

I always get the 401 error.

Any expert who has done this scenario before and can help me with this task.

Please i need this solution. Or can anyone guide me the vendor support Assistance.

Thanks in advance.

Rgds,
Vikas

[Stephen Welsh]

Hi Micky,

The most advanced and responsive remote control capability is provided by PhoneView from UnifiedFX (http://www.unifiedfx.com) and better yet it's completely free for Lab environments with 50 phones or less.

PhoneView allows the user to see exactly what is displayed on the remote phone and interact with it 100% remotely, it's even possible to recieve the audio back from the remote phone to their local PC,i.e. if they dial into voicemail.

You can also capture the screenshot within PhoneView using Ctl+C the screen image is copied to the clipboard.

Thanks

Stephen Welsh

[vikas-wankhede]

HI,

Can anyone help me with below thing.

1) How to register the soft client like

a) UPLINX Remote Phone Control

I have followed the configuration mentioned in the links below

http://blog.ine.com/...remote-control/

but still the phone is not getting registered with CME.

I always get the 401 error.

Any expert who has done this scenario before and can help me with this task.

Please i need this solution. Or can anyone guide me the vendor support Assistance.

Thanks in advance.

Rgds,
Vikas