99x1 blind transfer

[Andrej Grcman]

Hi,

did anyone figure out the procedure or settings combination on Cisco 9951 phone that would enable user to do a blind transfer to phone number in Corporate directory?

Transfer procedure starts nicely by pressing Transfer hard key, but after user presses Directory hard key, transfer procedure is cancelled.

Thanks

[brmeade · Accepted solution]

No way to do this via blind transfer.  CSCuc21228 is an enhancement request filed to allow that.

You should be able to do consult transfer still:

1- with an active call, press the transfer button. 
2- Contacts button. 
3- Corporate directory. 
4- Find User 
5- Call that user
6- when the user answers, press on Transfer button again and then the Button next to the first call and the call will be transferred to him.

[Andrej Grcman]

Thanks for your reply and opening an enhancement request. Bug is present also on firmware 9.4.1.9.

I figured the way around using the attended transfer (as you have pointed out), but it's not ideal.

Best regards,

Andrej