About CDR Analysis and Reporting for call quality.

[rodmont74]

Hi, I probably should know how to fix this by now, but I couldn't find a document pointing how to turn on (if ever needs to), in CUCM (6.1.4-2000) to get QoS data like jitter, delay, etc... to be recorded into CDR/CMR. My cluster only gets null and NA values for these. Does any know how to fix this please?

Thanks.

rigination Leg  - 47943933 Destination Leg  - 47943934

Parameter Origination Destination MediaTransportAdd_Ip 10.22.11.108 10.22.11.104 PayLoadCapability 4 4 MediaCap_g723BitRate 0 0 Packets Sent null null Octets Sent null null Packets Received null null Octets Received null null Packets Lost null null Jitter null null Latency null null QoS NA NA VideoCap_Codec 0 0 VideoCap_Bandwidth 0 0 VideoCap_Resolution 0 0 VideoTransportAddress_IP 0.0.0.0 0.0.0.0 VideoTransportAddress_Port 0 0

[William Bell · Accepted solution]

Go to the system service parameters for the call manager service. Look for a parameter called "Call Diagnostics Enabled" and modify accordingly. You will need to modify this parameter on each call processing node/server individually. Parameter takes effect immediately.

Hth.

Regards,

Bill

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[rodmont74]

Thank you very much! I need get back more to the home lab!

Regards.