Activation Code request - 6821 IP Phone - How do I get this?

[rpearson]

Recently purchased a Cisco CP-6821-3PW. Requires a 16 digit "activation code" before I can use\provision it. Where or how can I get this? Phone was purchased new (I hope) via Amazon Business (Cisco Store). Is this code something that comes within the packaging? 

Thanks!

[dtibbe]

To what a telephony system do you want to connect it to?

In case of Webex Calling, you administrator can generate an activation code. It is used by the activation server to make the phone finding your configuration. All your settings like extension, blfs etc. will be pushed to the devices.

[rpearson]

I will be connecting to the Cloud PBX provider, RingCentral. I am the user and System Admin. Additionally, this phone was not purchase through RingCentral, so I will need to provision it myself, which is fine, but it appears I cant do that until I get beyond this activation code portion. This model phone is compatible on the RC platform. 

Thanks!

[Roger Kallberg]

Please check and share the model number of the phone from the back of the device. Very likely you don’t have a phone with MPP software, but Enterprise.

[Jonathan Schulenberg]

The activation code will only work with Cisco call control platforms such as Webex Calling. You will need to manually configure it for RC via the web page.

[Nithin Eluvathingal]

Not sure if this helps.

https://support.ringcentral.com/article/Deskphones-Cisco-Assisted-Provisioning-3rd-Party-BYOD-phones.html

https://support.ringcentral.com/article/How-to-provision-a-Linksys-SPA-2102-ATA.html

[Jonathan Schulenberg]

The 6800 series only support MPP firmware. It’s not running CUCM/CME enterprise firmware.

[Nithin Eluvathingal]

Yes you are right, I missed that Thank you. 

[rpearson · Accepted solution]

Thanks all for the replies. I got it figured out. Particularly due to my oversight....You can get to the IP setting to provision without needing a code, by simply pressing the hot key for settings, at which time you can move forward.