IP Telephony and Phones

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we have been using 3rd party cloud based contact center with Cisco 7821 phones. I am running into weird issue with call monitoring...Supervisor selects an Agent which she wants to monitor and call proceeds. Supervisor can hear Agent and  customer tal...

G3261 by Level 4
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I have 3 CUBE ISR3925 gateways in production and a new virtual CUBE CSR1000V that's ready for testing. They trunk to CUCM 12.5.1 and currently using Jabber 12.9.3.I need to send Jabber calls to a specific phone number out via the new vCUBE for the sa...

Hi, My Infosec team suggested to place Firewall between ITSP and CUBE. My ITSP provided /29 IP pool to connect with their SBC to register the SIP trunk.  Any high level or Low level reference document and best practices to implement it will be very h...

I am losing caller ID info at the end of a long call flow which looks like this: - call comes in to UC500 via PSTN SIP trunk- reception answers and blind transfers to 4 digit DN on CUCM via internal SIP trunk- CUCM DN is a CCX application trigger- CC...

tato386 by Level 6
  • 2 replies
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I use 4331 and vg202 to send and receive faxes. There is a problem. It is no problem to send to 1099 (VG202) via the internal number: 1098 (VG202) for example. However, if the content is sent to 9,86311099 via 9,86311098, the content will be incomple...

Turalion by Level 1
  • 8 replies
  • 0 Helpful votes