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Active Load ID vs Load ID

Chin Jam
Level 1
Level 1

Hi

 

I have a few hundred c7945 phones registered. The majority show the load/active IDs as follows:

Load ID - SCCP45.9-4-2SR1-1S

Active Load ID - SCCP45.9-4-2SR1-1S

 

I’ve noticed about 10 show the Active Load ID to be different:

Load ID - SCCP45.9-4-2SR1-1S

Active Load ID - SCCP45.9-0-3S

 

All phones are registered to the same CUCM server.

 

I’ve compared the Network Information from one of the phones running the older Active load with one running the current load:

 

The Unified CM 2 – shows an old retired CUCM server but CM 1 is current.

User Locale Version                        8.0.0.1(5) – the others show 11.0.0.0(1)

Network Locale Version                8.0.0.1(5) – the others show 11.0.0.0(1)

 

Any idea why these phones are not able to load the newer version?

 

Are these phone not able to install the SCCP45.9-4-2SR1-1S load because the version they are running needs an intermediate version update first before they can get to the SCCP45.9-4-2SR1-1S load?

 

From the phone web page

 

Status Messages:

 

7:07:23a Trust List Update Failed

7:07:31a TFTP Error : SEPECC882B129BB.cnf.xml.sgn

7:07:40a Trust List Update Failed

7:07:49a TFTP Error : SEPECC882B129BB.cnf.xml.sgn

7:13:49a Trust List Update Failed

7:13:57a TFTP Error : SEPECC882B129BB.cnf.xml.sgn

7:14:06a Trust List Update Failed

7:14:14a TFTP Error : SEPECC882B129BB.cnf.xml.sgn

1:23:33a Trust List Update Failed

1:24:04a Trust List Update Failed

 

Console Logs:

 

9:55:53a 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

9:56:06a 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

10:09:28a 14: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=UCM-closed-TCP

1:14:07a 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

1:14:07a 14: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=UCM-closed-TCP

1:14:08a 7: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Timeout

1:14:18a 14: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=UCM-closed-TCP

4:30:13a 41: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=IPv4 DHCP Timeout

6:35:13p 17: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=KeepaliveTO

6:35:13p 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

6:35:13p 17: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=KeepaliveTO

6:35:13p 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

6:35:13p 17: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=KeepaliveTO

6:35:54p 14: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=UCM-closed-TCP

6:35:54p 18: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=Failback

6:16:40a 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

6:16:40a 41: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=IPv4 DHCP Timeout

6:16:40a 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

6:16:40a 41: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=IPv4 DHCP Timeout

6:00:46p 14: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=UCM-closed-TCP

6:00:51p 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

6:01:04p 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

6:12:02p 14: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=UCM-closed-TCP

6:12:02p 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

6:12:02p 14: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=UCM-closed-TCP

6:12:02p 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

6:12:02p 14: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=UCM-closed-TCP

3:11:21p 14: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=UCM-closed-TCP

3:11:26p 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

3:11:39p 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

3:21:06p 14: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=UCM-closed-TCP

3:21:06p 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

3:21:06p 14: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=UCM-closed-TCP

3:21:06p 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

3:21:06p 14: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=UCM-closed-TCP

6:13:55a 41: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=IPv4 DHCP Timeout

6:08:23a 25: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=Initialized

6:08:51a 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

6:08:51a 25: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=Initialized

9:24:56a 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

11:50:39a 10: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=TCP-timeout

11:50:50a 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

11:51:21a 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

7:14:15a 41: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=IPv4 DHCP Timeout

7:14:15a 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

7:14:15a 41: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=IPv4 DHCP Timeout

7:14:15a 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

7:14:15a 41: Name=SEPECC882B129BB Load= SCCP45.9-0-3S Last=IPv4 DHCP Timeout

1:23:54a 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

1:24:25a 9: Name=SEPECC882B129BB Load= SCCP45.9-0-3S TFTP Error

 

 

1 Accepted Solution