08-04-2022 05:14 AM
Hello all of there
I want to add a greeting message after work hours to my cisco unity connection, there is already one greeting message working all hours. I need to add a new schedule with another message playing after work hours. is that possible?! if it is possible How can I do that?!
Thanks in advance.
Solved! Go to Solution.
08-04-2022 06:11 AM
Simply configure the schedule as needed and configure the standard and closed greetings for the user
08-04-2022 06:09 AM
Yes that’s possible. Have you read the administration documentation for Unity Connection at all?
08-04-2022 06:11 AM
Simply configure the schedule as needed and configure the standard and closed greetings for the user
09-05-2022 04:51 AM
Thanks, Mr @Jaime Valencia it is simple
08-04-2022 10:32 AM
see if this helps. For example I used an Auto Attendant with menus then final route to a receptionist.
Auto Attendant DN 8000
All of the settings are mostly done in CUCM and the recording is done in CUC. You can also upload the CUC wave file under a specific type of wave file.
The format is:
Property | Value |
Bit Rate | 64kbps |
Audio Sample Size | 8 bit |
Channels | 1 (mono) |
Audio Sample Rate | 8khz |
Audio Format | CCITT U-law |
Create your schedules:
CUCM>Call Routing>Class of Control:
Time Period and Time Schedule. I had to create three for my old environment. These use the 24 hour time system. I created: AA_Off_00:00 08:00 AA_Off_17:00 23:59 AA_On_08:00 17:00
Create a Partition and CSS: AA_On and AA_Off then add the schedules to the correct partitions.
Some people use holiday schedules etc. It all depends on the requirements.
Reference this link: https://www.uccollabing.com/cisco-time-of-day-call-routing-cucm/
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