Adding phones to the cucm 9.1.2

[Ali Bahnam]

Dears,

I have CUCM 9.1.2 I deleted phone and when I tried to add the same phone I got this message (Add failed. Already exist in the data base).

Any suggestions please

[Aaron Harrison]

Hi

You probably have auto-registration enabled; it will have re-added itself to CUCM when it attempts to register in between you deleting the phone, and re-adding it.

I would either:

- Disable auto-reg (on your System/Cisco Unified CM) page

- Find and edit the auto-registered device rather that adding a new one

Aaron

[Ali Bahnam]

Hi,

The issue that I can't find the device itself in the CUCM.

By the way my device is a third party so when I'm trying to add it I got the mentioned message.

[Aman Soi]

Hi Ali,

Can u go through this DOC and run SQL query if it helps for 3rd party phones.

http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/117726-technote-cucm-00.html

regds,

aman