After Upgrade CUCM 10.0 to 10.5 not Started Tomcat Service.

[JOHNSON CHIRRA]

Hi Team,

I have upgrade the CUCM  Version10.0 to 10.5 (BE6K - UCS Server-- VM v5.5)everything  was working and i am access OS admin (CLI),reviewing the list of services meeting the TOMCAT is starting but never finishes starting.(Remaining all services are running Started)  we are trying to stop the service and restart, but nothing change Tomcat state, Still running starting.Tomcat service from CLI and had no effect. i have tried two version like 10.5.2 and 10.5.1, but both version are same issue.

Version 10.0.is working fine.

Please help..

Regards,

Johnson.

[Manish Gogna]

Hi Johnson,

Try using the recovery iso of 10.5 version to see if that helps.

https://software.cisco.com/download/release.html?mdfid=285963825&flowid=50402&softwareid=282074294&release=10.5%282%29&relind=AVAILABLE&rellifecycle=&reltype=latest

Also, check that the OVA specs are correct.

HTH

Manish

[Waldo Roca Martin]

HI

Have you fixed it?

I have the same problem. After update from 9.1 to 10.5.2 all services start up less Tomcat, It is stuck on Starting state. I used the 10.5 OVA, install 9.1, charge the Backup and Upgrade to 10.5.2.

I'm tried to reset it using "utils service restarted Cisco Tomcat", but It doesn't start.

Thank you

Best Regards

[Waldo Roca Martin]

Ok, I fix it using this.

https://tools.cisco.com/bugsearch/bug/CSCur99152

Best Regards