Agent stuck in "Talking" state after the call ended.

[Ralph John Tampilic]

Hi Cisco UCCX Team,

Good day! May we ask for your assistance on this, only one agent encountered intermittent stuck in Talking state even the call is disconnected. May we know also what logs shall be collect to troubleshoot on this?

Highly appreciated your immediate response.

Thank you very much and best regards,

RJ

[Ralph John Tampilic]

Hi,

May I ask for your help please. I had already attached the logs on my first post. The Timestamp of the call from CDR is May 23, 2013 1:03 but from CTI SDL traces the time is 2:03. The calling party = 9108 (CTI port)/28432576 (Original Caller) and the called party = 2401. Kindly help me how to know if the CTI port already released.

Thank you.

Best regards,

RJ