allow hunt group members to forward a call to their cell phone

[Wonxie]

Hi

i have one hunt pilot 7766 for my helpdesk. it has 3 extensions 7211 7222 7233 assinged to each support agent. 

two work in morning shift and one guy works in night shift. i have a request to allow them to forward a call to their cell phone from their extensions if they are not on desk. i have tried but the forwaring is not working though they do apply it to their individual phones.

please if someone can guide me.

regards.

[TechLvr]

Hunt groups ignore call forwarding on individual extensions by design. As a workaround, I suggest you enable Single Number Reach for the users. 

[Wonxie]

though i will read about snr . but its cucm 8.6 so not sure if this feature is compatible with this versoin. 

meanwhile is there any other possibility for doing this  besids SNR ?

[b.winter]

If you are not sure, check the corresponding guides, use internet search. This is a question you can answer by yourself, that's not what the forum is for.
And by the way: CUCM 8.6 is way too old and alredy End-of-life since years. Why didn't you upgrade? If the telephone system would be an integral part of your company's work, then you should have upgraded it. Then you would also have newer features available.

[Wonxie]

I will look into the SNR and also look into the highligted in the below resolution

Resolution

To resolve this problem, call the line directly without going through the pilot number.

If you want the path to be controlled by the per-DN forwarding commands, do not use hunt groups. Instead, chain CFbusy/no-answer from one DN to the next.

If you want to make a rotary hunt group, configure Call Forward No Answer (CFNA) and Call Forward Busy (CFB) in the lines of the hunt group.

For more information on hunt groups, refer to Configuring Cisco WebAttendant Pilot and Hunt Groups for Cisco CallManager 3.0.

This document applies to Callmanager 3.x and 4.x

[Roger Kallberg]

SNR came all the way back in CM 6.x. No there are no other option for this.

[Vinod16]

Hi @Roger Kallberg @Wonxie 

Need your assistance to understand related to webex calling Hunting number.

1. Can we set duration for agent means for 8pm to 4pm only agent1 will get call and agent2 will get call from 4pm to 12am ?

2. There is no schedule option in SNR , then how we can manage if above will not work then ?

[Roger Kallberg]

By what I understand your question is off-topic to the OP. By that it would be recommended that you create your own post to ask your question.

[Kathy N.]

If you have Webex licensing available, you can have them use the Webex app and make sure they have a CUCM profile that includes hunt group permissions.  We have been using this for several years since we don't ever allow call forwarding off-network.  The hunt group profile gives them the option to login and logout of the hunt group in Webex so they can choose when to be available for their hunt group.  They could also just login and logout of Webex if they don't want to take calls for the hunt group or their personal phone number.

[Roger Kallberg]

Great answer, but IMHO it is not really related to the OP question.