AQM Vs Media sense

[SAIFUDEEN C .K]

Hi All,

Somebody please explain the difference between Cisco AQM and media sense.

We have cucm and uccx 11.5 and want to check the call recording feature.

Please explain which one is good and what is the advantage of one over another if there is any.

Thanks a lot in advance

[Manish Gogna]

Hi Saif,

Please check the following link

https://supportforums.cisco.com/discussion/12528911/media-sense-and-qmaqm

Further you can compare these two by checking their datasheets

http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/datasheet-c78-729942.html

http://www.cisco.com/c/en/us/products/customer-collaboration/mediasense/index.html

HTH

Manish

[SAIFUDEEN C .K]

Thanks alot for your swift response

[Deepak Rawat · Accepted solution]

Adding to what Manish said, MS had been announced EOL so you should really go for AQM purchase. Refer below:

http://www.cisco.com/c/en/us/products/customer-collaboration/mediasense/eos-eol-notice-listing.html

https://communities.cisco.com/docs/DOC-72287

Regards

Deepak

[SAIFUDEEN C .K]

Thanks alot for your swift response