09-17-2010 10:57 AM - edited 03-16-2019 12:50 AM
Does anyone know where to look for ARC support?
I know it's end of life but not end of support. We have a client whose pc running the software died and the main support number we have for ARC is not calling us back.
Is there an alternate?
Thanks!
09-21-2010 08:01 AM
They aren't going to call you back unless you have paid them for a contract that includes over the phone tech support.
They only provide e-mail tech support without a contract with them, otherwise...if you want phone tech support, you have to pay for it.
If you need to contact them for tech-support please e-mail them using the below address.
express@arcsolutions.com
-Dave
09-21-2010 08:07 AM
My client does have an active contract for phone support.
We finally got a call back after leaving five messages to three different people.
We're all set now but it was frustrating.
I know Arc is end of life, what's the replacement for it?
09-21-2010 09:19 AM
OK...
Smart Call Connector Operator Console will be the replacement for ARC Express.
09-21-2010 02:08 PM
I think this only works for the UC500 - not CME on ISR routers - is that correct?
09-21-2010 02:27 PM
As of now, yes, but it will be available for CCME/ISR/ISRG2 very soon, this is meant to be a replacement for ARC Express.
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