02-16-2014 11:23 PM - edited 03-16-2019 09:46 PM
With Amit Singh and Raees Shaikh
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to ask questions and learn about Unified Communications Manager (CUCM) version 10.0 with Cisco Experts Amit Singh and Raees Shaikh.
Cisco Unified Communications manager release 10.0 brings in lot of new features and enhancements. As part of the CUCM 10.0 Customer and partner education series, In this session we will cover questions related to Install and Upgrade requirements along with Call Routing Enhancements. Through this session, we will discuss and respond to queries related to the following :
Install/Upgrade
Call Routing Enhancements
Reference: Solution Reference Network Designs Cisco Collaboration Systems 10.x
Amit Singh is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has over 7 years of experience in his areas of expertise: wireless, Cisco Unified Communications Manager, multiservices, Cisco Unity®, and Cisco Unified Contact Center Express. He has been involved in various escalation requests from India, Singapore, and Australia and is currently working as a technical lead for the Voice team in Bangalore, India. He is a computer science graduate.
Raees Shaikh is currently a senior engineer on the collaboration team in Bangalore TAC. His areas of expertise include Cisco Unified Communications Manager and Call-Control related applications. Raees has over 6 years of industry experience. He focusses on troubleshooting and working with various voice products, including Cisco unified communication manager, Cisco Unified Border Element, Gateways, Cisco Unified SIP Proxy and Jabber within the TAC organization. Prior to joining Cisco, he was a network engineer with Microland Ltd, supporting networks for Fortune 500 companies. He holds a bachelor of engineering degree in electronics and telecommunication from Goa University and holds CCIE Voice ( #34220), CCNP Routing & Switching and RHCE certifications.
Remember to use the rating system to let Amit and Raees know if you have received an adequate response
Amit and Raees might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the forum shortly after the event. This event lasts through February 28th, 2014. Visit this forum often to view responses to your questions and the questions of other community members.
02-19-2014 12:32 PM
Hello Anthony,
Good Question.
Only the OS/Kernel will be 64 bit, applications will still be 32 bit.
No changes to CCM process.
In Future major releases, plan is to move completely to 64 Bit and may be Multi-Thread.
Regards
Amit Singh
02-19-2014 12:35 PM
Forgot to Mention
Regards
Amit Singh
02-19-2014 01:34 PM
64-bit - Thank you for the explaination.
Anthony Holloway
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02-19-2014 02:07 PM
Worth Mentioning Here:
Once the Refresh upgrade is done, below steps need to be done for changing the OS on the VM.
This is required because, VMware uses the OS setting on the VM to know what new tools to install on the VM.
It should be set to "“Red Hat Enterprise Linux 6 (64-bit)”
NOTE : The setting will not affect the upgrade. After the upgrade completes , we would prefer the OS be set properly so that when the VM tools are updated we get any updates that might be 64bit specific.
Regards
Amit Singh
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02-19-2014 02:35 PM
5 stars for all of your help on this discussion. Great job guys!
Anthony Holloway
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02-19-2014 12:21 PM
Self Care Portal - What is this exactly? Is it another product+server or is it native inside of CUCM?
Anthony Holloway
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02-19-2014 01:20 PM
Hello Anthony,
Self Care Portal is, your enhanced, old CCMUser page, if you would like to relate.
Comes native with CUCM and accessible through https://
We will cover this topic in detail in another session.
You may please read more at:
Please, do confirm, if this answers your query.
Regards
Amit Singh
02-19-2014 01:34 PM
Self Care Portal - Thank you. I didn't realize this was simply a name change for CCM User Options.
Anthony Holloway
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02-20-2014 01:55 AM
Hi, Can PCD be used to upgrade 8.6 to 10.X where the 8.6 is already on UCS and would it upgrade to the inactive partition of each server?
Thanks
02-20-2014 02:01 AM
Hi Paul,
Yes, PCD can be used to upgrade from CUCM ver 8.6.1+. While you create the task you can choose whether you want to do the switch version immediatly or at a later point in time.
You can find more information regarding PCD in my blog below
Thanks & Regards
Raees Shaikh
02-20-2014 02:21 AM
Hi Raees,
Kindly the PCD link is not working with me
I got this error
It appears you're not allowed to view what you requested. You might contact your administrator if you think this is a mistake
Thanks
Haitham
02-20-2014 02:23 AM
Hello Hythamhadad
I made some changes & its getting through moderator approval. You should be able to access it in few hours.
Thank you for your interest & I will get back to you once its online again.
Thanks & Regards
Raees Shaikh
02-20-2014 02:25 AM
Hello Haitham,
May you please also confirm, you are logged into Cisco Support Community?
While Raees confirms about the Moderator approval.
regards
Amit Singh
02-20-2014 02:27 AM
Thanks Raees
Yes Amit confirmed
Thanks for your follow up
Regards
Haitham
02-20-2014 06:56 AM
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