02-16-2012 04:39 PM - last edited on 03-25-2019 08:13 PM by ciscomoderator
Hi all,
I'm working with a customer that used a (star) * in there dialplan.
The issue has risen now that they have purchased quite a few ATA-187 for remote locations for analogue phones, because the (star) * is interpreted by the ATA as a local speed dial number rather than pushing the full number the call never gets to CUCM (8.5).
Any ideas or suggestions would be great,
Thanks in advance.
02-17-2012 10:57 PM
How the ATA interprets * as the local speed dial number ?
If there are 2 route/translation patterns ( starting with * ) available for analog phones, then I'd keep the partition containing regular * pattern ( which is used at all other sites of customer ) up in the order in CSS config. That way, whenever an analog phone dials *, CSS looks into the first partition & finds the regular * route pattern only & doesnt reach to second * pattern. Should work for you.
HTH
GP.
Pls rate helpful posts !!
02-22-2012 02:09 AM
Hi,
It seems that I'm unable to change the speed dial prefix key to # unlike the good days of the ATA-186..
I did however find there is a firmware update 9.2.3 that indicates it supports using the star as a replacement for the plus in E.164.
http://www.cisco.com/en/US/docs/voice_ip_comm/cata/187/9_2_3/english/release/notes/atarn923.html#wp32015
But I haven't successfully been able to get the update to work in CUCM 8.5
Sent from Cisco Technical Support iPad App
02-22-2012 02:23 AM
Have you tried configuring SIP Dial Rules in CUCM with * patterns?
02-22-2012 02:28 AM
Hi,
Yeah I tried setting up SIP dial rules and disabling the speed dial option in the phone profile but neither worked.
Sent from Cisco Technical Support iPad App
04-10-2012 11:23 AM
Hi Michael Lee,
how are you doing ?
I have the same thing in the dial plan.. did you have success in using " * " with ATA186 and ATA187 ?
Also, I could notice in ATA186:
- when I have a Speed Dial configured, I dial *1 and it places de call (with those 2 digits *1)
- when I don't have any SD configured, I dial *123 and then I have an error... only in the 4th digit.. why ?
Thank you.
Andrei.
04-10-2012 02:37 PM
Hi Andrel,
I didn't have any success with using the ATA-187 with the "*" dial plan. But I haven't tried holding down the "*" for 2seconds to see if that worked either.
My customer isn't impressed with the ATA-187s I can see them replaced ever soon..
Regards,
Mike.
04-10-2012 02:40 PM
If I’m not mistaken, you had mentioned that “*” could be replaced by “#” in the ATA186 as the speed dial access code… How did you do that ?
Thank you.
Andrei.
04-10-2012 12:48 PM
What you are seen is Working as Designed. What I would do is configure *115 as a speed dial to 115. And then create a Translation pattern reachable only by the ATA that translate that to 115 back to *115, and then you should match your existing call routing. The problems appears when you have a large block of numbers with an *.
The use of Start is discouraged as it's been historically used by VG224 and ATA devices to signal locally significant dial plan for analog devices lacking softkeys ( you have to use some key right? )
04-10-2012 02:46 PM
Hi Robert,
I think many of us see the ATA-187 as a design failure, with the ATA-186 you could change the speed dials to use the # rather than the "*" this is not possible in the ATA-187. The ATA-187 is not a direct replacement for the ATA-186 because customers loss functionality.
There are tons of customers out there that use "*" in their dial-plans and there is no replacement for the ATA-186 that is suitable.
The problem with your example *115 is the ATA's only support 100 speed dials so you could never create a speed dial 115.
Star is typically used in customer dial plans as a short cut code rather than entering in a full national number on an analogue phone.
Regards,
Mike.
04-10-2012 02:51 PM
How can I change the ATA186 to use "#" rather than the "*" for speed dials? That would be useful...
I'm trying to find out, but I couldn't until now...
Thank you.
Andrei.
04-10-2012 08:17 PM
Hi Andrel,
The ATA-186s where great.. Ok they had a lot of problems with faxes but they are better than the ATA-187.
The section below is from the Cisco document.
You can use the default asterisk key (*) or the pound key (#) as the first digit in your pre-call service access code. To change this setting, use Bit 25 of the ConnectMode parameter (see the "ConnectMode" section on page 5-21).
If you download the complete guide it's on page 158 (or A2).
You can change the "pre-call service access codes" e.g. change the *1 for #1 in the speed dials.
Regards,
Mike.
04-16-2012 04:35 AM
Michael,
it worked !!! Thanks man !!!
But, Cisco document ask to change the 25th bit to (1).. and it didn't work.. .I opened then a TAC .. and I received the 26th bit to be changed.
Cisco document: 0x91000400 (didn't work)
After TAC: 0x92000400 (worked)
Thanks again.
Andrei.
09-18-2014 01:46 PM
I have the same issue when i try to make an intercluster call (*XXXXXX) from an analog phone on ATA187.
I resolved that creating a translation pattern for #.XXXXXX, with predot + Called Party Transform Mask *XXXXXX and it worked. So from analog phones connected on ATA187, the intercluster calls are completed typing #XXXXXX, but if I type it from an IP Phone the calls also are routed as well.
I hope it works for you guys!!!
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