05-28-2014 02:36 PM - edited 03-16-2019 10:55 PM
Hi Techizzzz,
ATA 187 is not registering. Please find below the log.
2000/01/28 09:35:39:455 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:36:14:185 TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 2000/01/28 09:36:14:189 No CTL installed 2000/01/28 09:36:14:192 IP phone is in non-secure mode 2000/01/28 09:36:38:584 TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 2000/01/28 09:36:56:855 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:37:10:174 TFTP Timeout : CTLSEPBEBF9D430D01.tlv 2000/01/28 09:37:10:178 No CTL installed 2000/01/28 09:37:10:182 IP phone is in non-secure mode 2000/01/28 09:37:34:574 TFTP Timeout : ATABEBF9D430D01.cnf.xml 2000/01/28 09:37:52:834 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:38:27:524 TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 2000/01/28 09:38:27:529 No CTL installed 2000/01/28 09:38:27:532 IP phone is in non-secure mode 2000/01/28 09:38:51:925 TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 2000/01/28 09:39:10:195 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:39:23:514 TFTP Timeout : CTLSEPBEBF9D430D01.tlv 2000/01/28 09:39:23:519 No CTL installed 2000/01/28 09:39:23:522 IP phone is in non-secure mode 2000/01/28 09:39:47:934 TFTP Timeout : ATABEBF9D430D01.cnf.xml 2000/01/28 09:40:06:193 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:40:40:875 TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 2000/01/28 09:40:40:879 No CTL installed 2000/01/28 09:40:40:883 IP phone is in non-secure mode 2000/01/28 09:41:05:285 TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 2000/01/28 09:41:23:555 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:41:36:874 TFTP Timeout : CTLSEPBEBF9D430D01.tlv 2000/01/28 09:41:36:878 No CTL installed 2000/01/28 09:41:36:882 IP phone is in non-secure mode 2000/01/28 09:42:01:293 TFTP Timeout : ATABEBF9D430D01.cnf.xml 2000/01/28 09:42:19:544 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:42:54:235 TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 2000/01/28 09:42:54:240 No CTL installed 2000/01/28 09:42:54:243 IP phone is in non-secure mode 2000/01/28 09:43:18:636 TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 2000/01/28 09:43:36:896 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:43:50:214 TFTP Timeout : CTLSEPBEBF9D430D01.tlv 2000/01/28 09:43:50:218 No CTL installed 2000/01/28 09:43:50:222 IP phone is in non-secure mode 2000/01/28 09:44:14:605 TFTP Timeout : ATABEBF9D430D01.cnf.xml 2000/01/28 09:44:32:844 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:45:07:535 TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 2000/01/28 09:45:07:540 No CTL installed 2000/01/28 09:45:07:543 IP phone is in non-secure mode 2000/01/28 09:45:31:935 TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 2000/01/28 09:45:50:195 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:46:03:514 TFTP Timeout : CTLSEPBEBF9D430D01.tlv 2000/01/28 09:46:03:518 No CTL installed 2000/01/28 09:46:03:522 IP phone is in non-secure mode 2000/01/28 09:46:27:934 TFTP Timeout : ATABEBF9D430D01.cnf.xml 2000/01/28 09:46:46:194 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:47:20:893 TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 2000/01/28 09:47:20:898 No CTL installed 2000/01/28 09:47:20:902 IP phone is in non-secure mode 2000/01/28 09:47:45:305 TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 2000/01/28 09:48:03:574 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:48:16:885 TFTP Timeout : CTLSEPBEBF9D430D01.tlv 2000/01/28 09:48:16:889 No CTL installed 2000/01/28 09:48:16:892 IP phone is in non-secure mode 2000/01/28 09:48:41:294 TFTP Timeout : ATABEBF9D430D01.cnf.xml 2000/01/28 09:48:59:544 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:49:34:255 TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 2000/01/28 09:49:34:260 No CTL installed 2000/01/28 09:49:34:263 IP phone is in non-secure mode 2000/01/28 09:49:58:674 TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 2000/01/28 09:50:16:935 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:50:30:254 TFTP Timeout : CTLSEPBEBF9D430D01.tlv 2000/01/28 09:50:30:259 No CTL installed 2000/01/28 09:50:30:263 IP phone is in non-secure mode 2000/01/28 09:50:54:656 TFTP Timeout : ATABEBF9D430D01.cnf.xml 2000/01/28 09:51:12:903 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:51:47:614 TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 2000/01/28 09:51:47:619 No CTL installed 2000/01/28 09:51:47:622 IP phone is in non-secure mode 2000/01/28 09:52:12:014 TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 2000/01/28 09:52:30:276 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:52:43:595 TFTP Timeout : CTLSEPBEBF9D430D01.tlv 2000/01/28 09:52:43:599 No CTL installed 2000/01/28 09:52:43:603 IP phone is in non-secure mode 2000/01/28 09:53:08:014 TFTP Timeout : ATABEBF9D430D01.cnf.xml 2000/01/28 09:53:26:264 TFTP Timeout : tzdatacsv.csv 2000/01/28 09:54:00:975 TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 2000/01/28 09:54:00:979 No CTL installed 2000/01/28 09:54:00:983 IP phone is in non-secure mode 2000/01/28 09:54:25:384 TFTP Timeout : ATAB8BEBF9D430D.cnf.xml
05-28-2014 03:57 PM
Where are you trying to register the ATA 187 to? CUCM or CME?
We can see that there is a tftp timeout when it's trying to register.
Thanks
Sreekanth
05-28-2014 05:37 PM
Thanks for the replay.
I am try to register the CUCM 8.5.1.14068-1. The ATA 187 was registered in callmanger. Suddenly it is unregistered.
Thanks
05-28-2014 10:10 PM
This could be a network issue. What is the topology between the ata 187 and the CUCM?
The ATA 187 is sip so if one of the REGISTER messages did not receive a 200 OK from the call manager, or if the register keepalive did not make it to the call manager, the device will be marked as unregistered.
Check to see if any changes were made on the network if this device was registered before.
05-29-2014 10:18 AM
It looks like the device is failing to pull its config via TFTP. Check the web page to see if it has the correct TFTP server configured first.
05-29-2014 12:27 PM
05-29-2014 12:40 PM
Try pulling down the config file (ATABEBF9D430D01.cnf.xml) using a TFTP client connected to that TFTP server. You might just need to restart the TFTP service.
05-29-2014 12:46 PM
Thanks for the replay.
Please provide me the step, how to do this.
Thanks.
05-29-2014 12:51 PM
Are using asking for instructions on how to use a TFTP Client?
Windows has one built-in but may not be enabled on your PC.
I would suggest using google to learn how to use a TFTP client of your choice.
05-30-2014 09:49 AM
how to pulling down the config file (ATABEBF9D430D01.cnf.xml) using a TFTP client?
Thanks
05-30-2014 11:42 AM
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/tftp.mspx?mfr=true
05-30-2014 02:45 PM
Thanks in advance.
I have pulled down the config file (ATABEBF9D430D01.cnf.xml) using a TFTP client. but ATA still same registering.
Thanks
06-02-2014 06:27 AM
Can you upload that file on here? Can you also upload the console logs from the ATA's web page?
06-03-2014 06:14 AM
06-03-2014 06:14 AM
here is config file.
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