03-06-2012 02:05 PM - edited 03-16-2019 09:58 AM
Hello All,
I figured out that if I need audio MWI , I need to turn on prompt and visuals.
I see a disclaimer saying 7960 needs to be greater than revision 10. Which min phone load does this mean?
Can anyone please help because my AMWI is not working on 7960 although its turned on.
Thanks
Kadambari
03-06-2012 02:22 PM
Which system are you using?
7960 is an absolete model, and can only run up to firmware version 8.1, nothing more.
03-06-2012 02:32 PM
Cisco Unified CM Administration
System version: 7.1.5.33900-10
03-06-2012 07:50 PM
Kadambari,
As Paolo mentioned, 7960 does not have any higher phoneload available than 8.x. Could you share the disclaimer which says 7960 needs firmware 10.x ?
GP.
03-07-2012 02:34 PM
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmsys/a08ipph.html#wp1165732
You can configure Cisco Unified IP Phones, so if voice messages are waiting, the end users will receive a stutter dial tone when the phone goes off hook (on the line on which the voice message has been left) by setting the Audible Message Waiting Indicator Policy service parameter in Cisco Unified Communications Manager Administration.
Note To ensure backward compatibility, the Cisco Unified IP Phones that are running SCCP will not issue the AMWI stutter dial-tone for phones that are using SCCP firmware versions older than 10. This remains true regardless whether the AMWI is configured on the Cisco Unified Communications Manager Administration window.
03-07-2012 10:27 PM
I see some typo in the document as most ( if not all ) of the SCCP Phone's firmware is still in 9.x version. As in case of 7960, the last firmware version released is in 8.x range with no further releases planned, so am not too hopeful about the functionality w.r.t. 7960.
You might want to confirm with BU via Cisco TAC or PDI Heldesk.
GP.
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